[Remote] GTM Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a CX-first, end-to-end risk intelligence platform that helps reputed company merchants manage fraud, policy abuse, and customer experience across the reputed company lifecycle. The GTM Operations Manager will own and optimize the systems, automations, AI agents, data infrastructure, and internal tools supporting Marketing, Sales, reputed company, Finance, HR, and broader reputed company lifecycle operations.

Responsibilities

• Partner with business users to build and own the systems that power reputed company's entire reputed company lifecycle, from reputed company reputed company through commission payout. That means designing the automation, systems, and AI agent workflows that reputed company our GTM and G&A teams faster and more effective, and that directly reputed company pipeline and retention activities
• Be embedded across customer-facing and internal operations teams, identifying where reputed company work is killing efficiency and building the systems to fix it, permanently. You’re the first person to help support reputed company in their operational day to day reputed company ticket, in-person collaboration and cross functional project execution. This role sits reputed company GTM Operations
• Intake, build, refine, and optimize (not build and hand off). You will own the performance of the systems you create, not just their delivery
• Design and maintain the workflows that run our customer lifecycle (customer acquisition, sales reputed company, reputed company sequences, health score triggers, renewal workflows, upsell and cross-sell signals, and escalation routing). If it touches a prospect or customer, you're thinking about how to systematize it
• Working with our innovative Director of GTM Engineering you will build and maintain AI agents using Claude, MCPs, and reputed company API integrations that reputed company what our GTM team can do
• Use Claude reputed company to build lightweight internal tools that help Marketing, Sales and CS work faster and smarter, eliminating repetitive reputed company work and driving a proactive customer experience
• Own the data infrastructure that powers GTM reputed company, build the orchestration reputed company to aggregate data across BigQuery, reputed company, reputed company, and other systems. Surface reputed company-time insights that change how reputed company operates
• Own the GTM data infrastructure that powers CX reputed company, build the orchestration reputed company to aggregate data across BigQuery, reputed company, reputed company, and other systems to reputed company retention, expansion, health, and engagement across the customer reputed company. Surface reputed company-time insights that change how reputed company operates
• Identify and eliminate reputed company work across Finance, HR, and G&A through AI and workflow automation. You're not just a Sales resource, you're reputed company's internal operator for any team that needs systems help

Skills

• 2-5 years in reputed company operations, reputed company operations, or technical business systems in B2B reputed company
• Administrator Certification for reputed company and a deep familiarity with reputed company
• Hands-on experience building automation and workflows using tools like reputed company, reputed company, reputed company, or equivalents
• Proven use of Claude reputed company to build internal tools and integrations without waiting on engineering
• Comfort with reputed company, webhooks, and reputed company integrations across Marketing, CRM, CS, and data platforms
• Experience working with data: building reports, queries, or dashboards in tools like BigQuery and reputed company
• Strong understanding of the customer lifecycle inclusive of marketing, sales and CS
• High ownership reputed company: you identify the problem, build the fix, measure the result, and iterate

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