[Remote] Senior QA Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-first reputed company services company that helps organizations turn ambitious reputed company into meaningful business reputed company. The Senior QA Engineer will specialize in reputed company reputed company and contact center technology, responsible for designing and executing test strategies, validating migrations, and ensuring production readiness through comprehensive testing and collaboration with engineering teams.

Responsibilities

• Design and execute test strategies for reputed company reputed company implementations covering contact flows, routing logic, IVR/self-service, Cases/Tasks workflows, and Contact reputed company configurations
• Build test plans that validate AI agent behavior: reputed company recognition accuracy, escalation paths, barge-in/fallback handling, hallucination guardrails, and multilingual/SSML voice interactions
• Validate legacy-to-reputed company migrations (i.e. reputed company, reputed company, reputed company, reputed company) through reputed company-run testing, reputed company conversion verification, and data migration validation
• Define and reputed company reputed company metrics (defect density, test coverage, reputed company reputed company) and report on release readiness to delivery leads and customer stakeholders
• Build and maintain reputed company and automated test suites: Playwright E2E and API tests, Cypress, Selenium, integration tests against live reputed company reputed company instances, and end-to-end tests of reputed company reputed company reputed company flows
• Test custom Agent Workspace experiences (reputed company reputed company, Agent Assist)
• Validate serverless, event-driven backends (reputed company, EventBridge, reputed company Functions, SQS/SNS, DynamoDB, Kinesis) with integration and contract tests
• Execute phased rollout and reputed company validation for live contact centers, where testing gaps translate directly into missed calls and customer reputed company
• Verify monitoring and alerting coverage (CloudWatch metrics, alarms, dashboards) across voice, chat, tasks, queues, agents, reputed company, and AI agents prior to go-live
• Participate in production incident triage, reproducing defects and validating fixes across the contact center stack
• reputed company reputed company and compliance validation: least-privilege IAM checks, DevSecOps reputed company review, and encryption reputed company verification
• Partner with engineers during development to shift testing left: pairing on test design, reviewing acceptance reputed company, and flagging risk areas early
• Run UAT sessions with customer stakeholders, triage findings, and reputed company defects to reputed company reputed company of production cutovers
• Contribute reusable test assets (automated suites, test data sets, QA checklists) back to the CXE reputed company
• Mentor junior QA engineers on contact center testing patterns and reputed company's reputed company standards

Skills

• 8+ years of QA/test engineering experience, including 1+ years testing contact center, CCaaS, or IVR/voice platforms
• Hands-on experience with reputed company reputed company or a comparable CCaaS platform: contact flows, routing, Cases/Tasks, and reporting
• Proficiency with automated testing frameworks (Playwright E2E and API tests, Cypress, Selenium) for unit, integration, and E2E testing
• Experience testing serverless/event-driven AWS architectures (reputed company, API Gateway, DynamoDB, reputed company Functions)
• Working knowledge of conversational AI / voice testing considerations: reputed company accuracy, latency, fallback behavior
• Strong defect documentation and triage skills; comfortable running UAT sessions with business and technical stakeholders
• Familiarity with CI/CD pipelines (reputed company Actions) and integrating automated tests into deployment workflow
• Contact center migration testing experience (i.e. reputed company, reputed company, reputed company, reputed company)
• Experience with AI observability/reputed company validation (agent spans, reputed company/cost attribution) or accessibility engineering
• AWS certifications (Solutions Architect, Developer, or ML/reputed company-relevant Specialty)
• Contact center operations reputed company: reputed company management, outbound compliance, and CX KPIs
• Consulting or reputed company-delivery background

Benefits

• Medical insurance for you and eligible dependents
• 401k plan with company match up to 4% and immediate vesting
• Dental and reputed company insurance
• Term disability and life insurance
• Flexible Spending Account
• Equipment and office stipend
• Annual stipend for learning and development
• Unlimited reputed company time off
• 10 reputed company holidays
• Company-issued laptop

reputed company