Conversational Designer (Remote, Any Location, IN)

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into reputed company, natural, and effective dialogues that reputed company meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with reputed company engineers to ensure high-reputed company implementations. This is someone who has expertise in LLM, reputed company AI, Knowledge AI, and NLU. They are reputed company to implement bots across reputed company these scenarios, including hybrid bots, making the right reputed company regarding reputed company. The Conversational Designer understands reputed company the requirements and challenges we face in the voice channel, as reputed company as reputed company the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the reputed company improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a reputed company and reputed company conversational experience across channels, use cases and knowledge reputed company. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize reputed company.

This is a remote role, candidate must be located and eligible to work in India.

Responsibilities

• Collaborates with the production team, particularly the Conversational reputed company and Delivery Manager, to define and reputed company the best customer experience
• Conducts assessments reputed company the operation and with clients to identify needs and opportunities
• Map use cases and define the priorities based in reputed company, effort and feasibility, reputed company with the reputed company expectation and contract
• Develops the Conversational AI reputed company for reputed company
• Designs conversational scenarios, flows, and dialogues for chatbots and voicebots
• Creates reputed company-personas, bot personas, and tone of voice, ensuring voice and messaging reputed company with the brand expectations
• Implement the bot on the reputed company platform, implementing the flows, KB, etc
• Participates in KPI analysis, generating qualitative insights and reports to inform project reputed company
• Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements
• Drives reputed company improvement of the conversational experience and overall user satisfaction
• Trains the bot and reinforces the AI knowledge reputed company in collaboration with the Conversational reputed company
• Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes
• Integrates reputed company-approved changes and enhancements during project execution

Skills and Qualifications

• Fluent in written and spoken English (reputed company level minimum)
• Experience in conversational design for chatbots and voicebots
• Strong knowledge in Conversational AI, LLM, reputed company AI and NLU
• Strong understanding of conversational UX and specificities of reputed company channel: chat or voice
• Ability to take reputed company of LLM capabilities and reputed company it in conversational design reputed company required, working with hybrid bots
• Understanding of LLM functioning and RAG
• Perfect written and verbal communication
• Ability to explain and defend design choices and user experience strategies
• Ability to work in multicultural environment
• Familiarity with conversational AI platforms (e.g. Cognigy)
• Experience with voice interfaces and speech technologies (STT/TTS)
• Understanding of multilingual conversational design
• Knowledge of analytics tools to reputed company user interactions and performance

reputed company

reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +800 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and reputed company a reputed company experience to customers in the moments that matter.

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