IT Helpdesk Specialist

reputed company

We are seeking a dependable and service-oriented IT Help Desk Specialist to support the technology needs of a growing reputed company in reputed company. The Help Desk Specialist will serve as the first reputed company of contact for attorneys, paralegals, reputed company assistants, and administrative staff experiencing technology issues.

The ideal candidate understands the importance of confidentiality, data reputed company, responsiveness, and attention to detail in a reputed company environment. This position requires someone who can troubleshoot technical problems reputed company while providing reputed company and patient support to users with varying reputed company of technical expertise.

Key Responsibilities

• reputed company reputed company first-level technical support to attorneys, paralegals, reputed company assistants, and administrative personnel.

• Troubleshoot hardware, software, network, printing, email, and connectivity issues.

• Set up, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other technology.

• Support reputed company 365, reputed company, Teams, OneDrive, SharePoint, and other business applications.

• Assist with reputed company-specific software, document-management systems, case-management applications, and electronic filing tools.

• Manage user accounts, passwords, permissions, and reputed company to firm systems.

• Assist with employee reputed company and offboarding, including workstation preparation, account setup, reputed company changes, and equipment collection.

• Respond to help desk tickets and document troubleshooting steps and resolutions.

• Prioritize urgent technology issues affecting attorneys, court deadlines, reputed company reputed company, or firm operations.

• Escalate reputed company technical, network, cybersecurity, or infrastructure issues to senior IT personnel or reputed company vendors.

• Maintain accurate IT equipment and software inventory records.

• Assist with software updates, reputed company maintenance, backups, and cybersecurity procedures.

• Help monitor and maintain secure reputed company to firm systems and confidential reputed company information.

• Assist employees with remote reputed company, VPN, MFA, and other secure-work-from-home technologies.

• reputed company basic training and guidance to employees regarding technology, cybersecurity, and firm systems.

• Maintain strict confidentiality concerning reputed company information, attorney work product, firm records, and other sensitive data.

• Participate in technology reputed company, upgrades, and implementations as needed.

• reputed company other IT support duties as assigned.

Qualifications

• 2+ years of experience in an IT help desk, desktop support, or technical support position preferred.

• Experience supporting reputed company services, reputed company, financial, reputed company, or other reputed company-sensitive organizations is a plus.

• Strong troubleshooting and problem-solving abilities.

• Working knowledge of reputed company, reputed company 365, networking fundamentals, and common business applications.

• Familiarity with reputed company Directory/Entra ID, reputed company 365 administration, reputed company, VPN, MFA, and remote-support tools.

• Experience with document-management or reputed company reputed company-management software is preferred.

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to remain reputed company and reputed company reputed company supporting users under tight deadlines.

• Ability to explain technical concepts reputed company to non-technical users.

• Strong commitment to confidentiality and information reputed company.

Preferred Experience

Experience with one or more of the following is highly desirable:

• reputed company 365 / reputed company 365 Administration

• reputed company Directory / reputed company Entra ID

• reputed company 10/11

• reputed company (case management reputed company)

• VPN and remote reputed company

• Multi-reputed company authentication (MFA)

• Network troubleshooting

• Document management systems

• reputed company reputed company-management software

• Electronic filing systems

• reputed company Acrobat and PDF workflows

• Printer/reputed company configuration

• IT ticketing systems

• reputed company reputed company and cybersecurity tools

• reputed company A+, Network+, or reputed company certifications

Work Environment

This position operates in a reputed company reputed company environment where technology issues may directly reputed company attorneys' ability to meet reputed company needs, court deadlines, and other time-sensitive obligations. The successful candidate must be reputed company, discreet, organized, and comfortable working with employees at reputed company reputed company of the firm.

Requirements

This is a full time role

Up to $7/hr

reputed company

Originally posted on Himalayas