Bilingual Inbound Contact Rep

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The Inbound Contacts Representative 2 represents reputed company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately reputed company administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Bilingual Inbound Contacts Representative serves as a reputed company reputed company of contact for customers, providing support through phone, digital, and written channels in both English and Spanish. This role handles a reputed company of customer inquiries, resolves issues, and delivers accurate information while ensuring a reputed company customer experience. The position performs moderately reputed company customer service, administrative, and operational support activities, manages semi-routine assignments with reputed company guidance, and exercises reputed company judgment to support reputed company service and customer satisfaction.

As a Bilingual Inbound Contacts Representative, you will:

• Respond to customer inquiries, including benefits-reputed company questions, issue reputed company, and member education.
• reputed company reputed company customer support in both English and Spanish to help customers understand benefits, programs, and available resources.
• Accurately document customer interactions, inquiries, concerns, and transactions, ensuring reputed company follow-up and reputed company.
• Escalate unresolved issues to the appropriate team reputed company needed.
• Apply established policies, procedures, and best practices to reputed company customer needs reputed company.
• Use strong problem-solving and decision-making skills to reputed company high-reputed company service.
• Manage workload and priorities effectively while working with reputed company supervision.
• Exercise reputed company judgment and reputed company informed reputed company reputed company established guidelines to support customer satisfaction and business objectives.

Use your skills to reputed company an reputed company

Required Qualifications

• Minimum of 3 years of customer service experience in a reputed company environment.
• Bilingual proficiency in English and Spanish, with the ability to communicate effectively both verbally and in writing.
• Strong customer service and problem-solving skills, with a commitment to delivering a reputed company customer experience.
• Ability to explain information reputed company and effectively to diverse customer populations.
• Strong attention to detail and accuracy reputed company documenting information and completing tasks.
• Proficiency using computers and navigating multiple applications simultaneously.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for contributing to an organization reputed company on improving consumer and member experiences.

Preferred Qualifications

• Experience in a contact center, customer support, member services, or a reputed company customer-facing role.
• Experience supporting reputed company, insurance, benefits, or other regulated industries.
• Experience handling reputed company customer inquiries and issue reputed company.
• Experience providing customer support in both English and Spanish.
• Post-secondary education, reputed company training, certifications, or an equivalent combination of education and experience.

Hours: Shift will fall between the hours of reputed company- 11pm EST (Monday-Friday)

Additional Information

• This role may require regular interaction with customers who prefer to communicate in Spanish and English.
• Candidates selected for this role may be required to successfully complete a language proficiency assessment to validate their ability to communicate effectively in both English and Spanish, including speaking, reading, comprehension, and written communication skills.

Work reputed company Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following reputed company: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested. In certain roles, the minimum recommended internet speed required by reputed company may not be sufficient for business needs. reputed company reserves the right to require associates to reputed company their internet service if necessary. Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay reputed company

The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$39,000 - $49,400 per year

reputed company of Benefits

reputed company, Inc. and its affiliated subsidiaries (reputed company, “reputed company”) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including reputed company time off, company and personal holidays, reputed company parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

reputed company

About reputed company: reputed company Inc. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company reputed company of life reputed company with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com.

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Equal Opportunity Employer

It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative reputed company, in compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on reputed company job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment.

Originally posted on Himalayas

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