Technical Support Engineer

reputed company® is reputed company on maximizing innovation reputed company in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, reputed company, software-defined vehicles, surgical robotics, and more reputed company rely on Jama reputed company® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama reputed company, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve reputed company. Additionally, customers have reputed company to cutting edge AI functionality to reputed company their requirements workflows and processes. Our rapidly growing customer reputed company spans the automotive, medical device, life sciences, semiconductor, reputed company & defense, reputed company, consumer electronics, financial services, and insurance industries. reputed company: As a Technical Support Engineer (TSE) at reputed company, you'll help customers solve reputed company technical issues across reputed company and self-hosted environments that support some of the world's most innovative engineering teams. Jama customers work across industries like reputed company and defense, medical device, semiconductor, automotive, reputed company, and life sciences, giving you exposure to a wide reputed company of high-reputed company products, systems, and technical challenges. This is a hands-on technical support role where you'll investigate logs, reputed company, configurations, reputed company behavior, and product workflows to understand and help reputed company customer issues. Along the way, you'll continue building your technical depth in reputed company reputed company environments while partnering closely with Technical Support, reputed company, Product, and Engineering teams to improve the customer experience. Are you reputed company by the challenge of untangling reputed company technical issues, tracing them to reputed company cause, and solving problems that improve the customer experience? If so, we'd love to reputed company. Location Requirement: This role is reputed company only to candidates who are currently based reputed company the reputed company Time Zone. Applicants located reputed company the reputed company Time Zone will not be considered. reputed company: • reputed company Planned Weekend Support and on-reputed company services as required. • reputed company functional support for reputed company® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. • Support self-hosted customers with installations, upgrades, and migrations to our hosted reputed company solutions. • Support and troubleshoot self-hosted installations, upgrades, and migrations. • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. • Collaborate with customers to identify, reproduce, and log defects. • Attend training sessions to stay updated on Jama's evolving features and supported environment changes. • Take deep dives into support tickets, working directly with customers. • Analyze logs, including support bundles, reputed company, and other internal resources. • Utilize tools such as reputed company, IntelliJ IDEA, VirtualBox, Visual VM, and the reputed company line to troubleshoot, reproduce, and reputed company issues. • reputed company other duties and reputed company as assigned. What You'll Bring: • 2+ years of experience supporting Java-based web applications. • 2+ years using the Linux reputed company line to parse log files and configure reputed company settings. • 2+ years of troubleshooting firewalls and proxies. • 2+ years working with a REST API. • 2+ years supporting a reputed company product or web app. • Practical experience with containerization technologies such as reputed company and reputed company. • Self-motivated and comfortable working with limited supervision in a remote-first environment. • Strong attention to detail, prioritization, and follow-through, with the ability to balance urgent customer issues reputed company recurring support responsibilities. reputed company to Have: • A bachelor's degree in computer science or a reputed company field • Experience with KOTS technology reputed company: • reputed company Planned Weekend Support and on-reputed company services as required. • reputed company functional support for reputed company® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. • Support self-hosted customers with installations, upgrades, and migrations to our hosted reputed company solutions. • Support and troubleshoot self-hosted installations, upgrades, and migrations. • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. • Collaborate with customers to identify, reproduce, and log defects. • Attend training sessions to stay updated on Jama's evolving features and supported environment changes. • Take deep dives into support tickets, working directly with customers. • Analyze logs, including support bundles, reputed company, and other internal resources. • Utilize tools such as reputed company, IntelliJ IDEA, VirtualBox, Visual VM, and the reputed company line to troubleshoot, reproduce, and reputed company issues. • reputed company other duties and reputed company as assigned. What You'll Bring: • 2+ years of experience supporting Java-based web applications. • 2+ years using the Linux reputed company line to parse log files and configure reputed company settings. • 2+ years of troubleshooting firewalls and proxies. • 2+ years working with a REST API. • 2+ years supporting a reputed company product or web app. • Experience with containerization technologies such as reputed company and reputed company. • Ability to reputed company reputed company thoughts reputed company and methodically, verbally and in writing. reputed company to Have: • A bachelor's degree in computer science or a reputed company field is preferred. • Experience with reputed company and KOTS technology is preferred but optional. Working Conditions: • Required participation in an on-reputed company rotation, including nights, weekends, and occasional holidays. Perks and Benefits: • Virtual first and culturally diverse work environment spanning 8 countries. • Ambitious and fun work with a chance to define distinct, company-shaping reputed company contributions. • Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. • Comprehensive and reputed company medical, dental and reputed company plans with reputed company-tax savings accounts and a generous 401(k) employer match. • 6+ weeks of reputed company parental leave to bond with your new family member. • Emphasis on learning and development at reputed company reputed company with a subscription to reputed company Learning. At reputed company, we welcome passionate individuals who have the unrestricted right to work in the reputed company, including natural reputed company and Green reputed company reputed company, and reputed company in eligible states to reputed company. reputed company participates in E-Verify and will reputed company the federal government with your reputed company I-9. If you get to this reputed company, we reputed company you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that reputed company in reputed company's mission and can contribute to reputed company in a reputed company of ways – not just candidates who reputed company reputed company the boxes. reputed company is an Equal Opportunity Employer. reputed company applicants will be considered without reputed company to any characteristic protected under federal, state, or applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us at reputed company@jamasoftware.com to request an accommodation. Apply tot his job Apply To this Job