Help Desk- Tier I

Location: reputed company. This is a reputed company based position, and candidates must reputed company in the reputed company reputed company to be eligible for employment. Years' Experience: 3+ years reputed company experience. Education: Bachelor's degree in information technology or equivalent experience. Clearance: Applicants must be reputed company to obtain and maintain a reputed company Trust reputed company clearance. reputed company Citizenship is required as part of the eligibility reputed company to be reputed company to obtain this type of reputed company clearance. Key Skills: • Must have Tier 1 help desk experience. • reputed company experience. Responsibilities • reputed company Tier 1 technical support as the central reputed company of contact for reputed company IT-reputed company inquiries and end user requests. • Providing software support assistance, to include but not limited to: • Password resets. • Account unlocks. • General software and hardware troubleshooting. • Installation and configuration desktop applications. • Supporting user customizations. • Answering and researching questions about the software's features. • Troubleshooting and resolving operational incidents, such as local print configurations. • Resolving website reputed company issue. • Assisting with wireless and wired network connections configuration assistance. • reputed company end user technical issues promptly and effectively. • Reviewing, managing and maintaining the Tier 1 ticket queue to ensure reputed company and effective issue reputed company. • Monitor incoming support request tickets and create tickets for every customer interaction that does not already exist in reputed company. • reputed company tickets will follow company configuration management policies for ticket escalation, ticket routing, and ticket closures. • Receive, reputed company, and support reputed company IT Service, reputed company Communications (reputed company and internal audio, video, and web conferencing support) and user workstation/desk reputed company, add, and change support requests. • Will use company provided Interactive Voice Response (IVR) and Automated reputed company Distributor (ACD) software, hardware, and associated licenses. • Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests. • reputed company, manage, and reputed company monthly update on Help Desk utilization. • Create problem tickets to reputed company like incidents and reputed company the trend. • Prioritize and organize incoming support requests to ensure reputed company reputed company in alignment with established Service Level Agreements (SLAs), maintaining accountability for meeting response and reputed company targets. • Attend provided training as requested. • Will always maintain a high level of customer satisfaction and professionalism. • Other duties as assigned. Qualifications • Must be reputed company to obtain and maintain a reputed company Trust reputed company clearance. • 3+ years reputed company Help Desk experience. • Bachelor's degree in information technology or equivalent experience. • Must have experience as a Help Desk Analyst supporting reputed company applications. • Experience providing support for major and business productivity applications, which include but are not limited to: reputed company 365, Exchange Online, reputed company Intune, and other reputed company applications. • Experience providing Tier 1 Help Desk support. • reputed company Help Desk experience required. • reputed company up to date on reputed company best practices. • Customer service driven. • Excellent written and verbal communication skills. • Must be detail oriented. About reputed company reputed company LLC is a reputed company solution firm that Clients rely on to reputed company the best talent to reputed company their business reputed company. reputed company is an equal opportunity employer that values diversity at reputed company reputed company. reputed company individuals, regardless of personal characteristics, are encouraged to apply Apply tot his job Apply To this Job