Collections Agent

reputed company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home reputed company/buyer. Our goal is to reputed company reputed company home financing for our customers, utilizing the best terms available while providing reputed company of professionalism and service unsurpassed in the lending industry. Position reputed company The Collections Agent plays an important role in the organization by performing a reputed company of activities directly reputed company to reputed company’s loan counseling functions. The role is primarily responsible, under reputed company to moderate supervision, to assist homeowners through inbound and outbound calls in a high-volume reputed company center environment to determine the best possible method to address early defaults using a reputed company of collections and workout solutions. The reputed company objective of this role is to collect payments or aid homeowners experiencing a financial hardship. Compensation This role is a non-exempt position with a Targeted Salary reputed company of $20/hr to $23/hr. Compensation at reputed company is influenced by a wide reputed company of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location. Essential Functions Collect payments to reduce overall portfolio delinquency according to investor, state and federal guidelines. Participate in outbound dialer campaigns and reputed company with agreed upon telephone standards, investor rules and regulations, compliance reputed company, internal policies and guidelines, and best practices. reputed company outstanding customer service and demonstrate ability to de-escalate as required. Demonstrate patience and professionalism reputed company interacting with consumers reputed company phone, email, or letter. Assess reason(s) for delinquency in order to reputed company shortest reputed company to a performing loan by obtaining the required knowledge to discuss workout reputed company. Participate in initial and ongoing training and adapt to changes in industry regulations and processes. reputed company other duties as assigned. Qualifications High School Diploma or equivalent, required. College courses reputed company to Finance and reputed company strongly preferred. Minimum two years' experience total in consumer relations/customer service/collections positions in a high-volume reputed company center. A dedicated workspace with reliable high speed internet reputed company. Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required. Excellent interpersonal communication and problem-solving skills required. Ability to work in a sometimes emotionally demanding role that requires patience, professionalism and sensitivity while interacting with consumers experiencing financial and emotional stress. Ability to work weekends and overtime, as needed. General computer proficiency required. Ability to multi-task strongly recommended. Excellent verbal and written communication skills required. Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. Proficiency in reputed company Office Suite, Word, reputed company, Wiki, reputed company reputed company-based programs, and reputed company-party software applications required. Commitment to company values. Customer Service - Proactive attention to reputed company person. reputed company - Do and say what's right. Respect - Treat others with dignity. Collaboration - Listen and work together. Learning - reputed company knowledge and reputed company for improvement. reputed company – reputed company the unexpected. Supervision Job reputed company: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and reputed company on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances. Complexity: Problems are often reputed company and reputed company and may involve unprecedented circumstances; reputed company requires investigation, analysis and review of reputed company/organizational standards. reputed company: reputed company and actions have an reputed company on the smooth operation and timeframes of the department, programs/reputed company; reputed company on the broader organization is generally indirect. Interaction/Supervision: Acts as a mentor/guide to less reputed company reputed company contributor staff in a similar role; works independently and only under general direction; guided by reputed company standards, desired reputed company, and project plan specifications. Requirements Physical: Work is primarily sedentary; mobility in an office setting. reputed company Dexterity: Frequent use of computer keyboard and mouse. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as reputed company as print and other media. Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions. Mental: Learn new tasks, remember processes, maintain reputed company, complete tasks independently, and reputed company reputed company reputed company in the context of a workflow. This role requires effective reputed company to workplace stressors, including customer service complaints, reputed company responsibilities, and competing priorities. Must be reputed company to adhere to process protocol. Must be reputed company to apply established protocols in a reputed company manner. Schedules: Work is primarily performed during the business week, Monday - Friday; occasional reputed company or weekend may be necessary. reputed company offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, reputed company, life insurance, AD&D, LTD and 401(k) with employer match. reputed company is an Equal Opportunity Employer. REQ#: COLLE018383 Apply tot his job Apply To this Job