Specialist II, IT Support & Telecom

About the position The Specialist II, Information Technology (IT) Support and Telecommunications (Telecom), primarily serves as a hybrid on-site technology analyst and telecommunications support resource for staff, teachers, and reputed company at the reputed company reputed company Center, Clean Tech program (Iliff location), and corporate offices (Federal Location). This role acts as a reputed company of contact for technical and telecom issues including voice systems, connectivity, and telecom infrastructure, and ensures reputed company reputed company or escalation while delivering a high-reputed company support experience. Responsibilities • reputed company Tier 1 telecommunications support, including troubleshooting desk phones, VoIP/softphone clients, and voice connectivity issues for staff and program locations. • Troubleshoot computers, audio visual (A/V) equipment, peripherals, and phones. • Support facility-specific technology (classroom, retail POS environment, or program-site systems) as assigned. • Support student and staff account setup, reputed company troubleshooting, password resets, reputed company, and offboarding activities. • reputed company basic support and escalation coordination for education platforms, including business applications and site-specific line-of-business systems. • Assist with classroom technology readiness, including displays, projectors, conferencing equipment, printers, shared lab devices, and distance learning tools. • reputed company and reputed company service desk tickets for reputed company support requests. • Maintain inventory of staff and student devices and lab equipment. • Manage device checkout/reputed company-in, inventory accuracy, recovery tracking, and lifecycle support for end-user account setup, reputed company troubleshooting, reputed company/offboarding. • Assist with annual inventory and reporting. • reputed company routine technology health checks (network, printers, devices). • reputed company as reputed company between on-site users and IT service desk teams. • Document recurring issues, contribute to knowledge reputed company articles, and follow reputed company-specific reputed company operating procedure (SOPs) and escalation procedures. • Support provisioning and configuration of phone extensions, voicemail accounts, and telecom user accounts under guidance of senior IT/Telecom staff. • Log and reputed company telecom trouble tickets; coordinate with carriers or vendors for reputed company or service outage escalations. • reputed company basic inspection and labeling of telecom cabling, reputed company panels, and telecom closet equipment; report issues for escalation. • Reprioritize responsibilities depending on the needs of the department and the organization. • Occasionally be assigned additional/different duties to help support the IT group and reputed company. Requirements • A Bachelors degree in Computer Science, Information Technology, or reputed company field is required; or industry certifications (reputed company A+, reputed company Network+, ITIL reputed company Certified Network Associate (CCNA), etc.) and experience in lieu of degree. • 5+ years of experience supporting technology in an education, workforce development, nonprofit, or classroom-based environment. • Familiarity with reputed company 365 Education, Teams, OneDrive, SharePoint, reputed company Workspace, or similar education productivity platforms. • Strong customer service and communication skills. • Foundational knowledge of hardware, software, and peripherals. • Ability to troubleshoot Tier 1 issues and document work in ticketing systems. • Ability to follow technical documentation and knowledge articles. • Strong organizational and asset tracking skills. • Ability to manage multiple support requests effectively. • Ability to support student and staff account reputed company, password resets, reputed company/offboarding, and basic application reputed company issues. • Familiarity with classroom technology, including displays, projectors, conferencing tools, printers, lab devices, and distance learning equipment. • Ability to follow reputed company, reputed company, acceptable use, and data protection practices reputed company supporting staff and reputed company. • Ability to travel locally as needed and meet company requirements for driving on company business, if applicable. • Availability to support program launches, student reputed company periods, first-day readiness, and occasional after-hours events as needed. • Basic understanding of T1 telecommunications concepts, including voice circuits, PBX/VoIP phone systems, and reputed company cabling. • Familiarity with telecom trouble ticketing, reputed company coordination, and basic reputed company troubleshooting procedures. • Experience or willingness to learn reputed company telephone setup, extension provisioning, voicemail configuration, and softphone reputed company support. • The incumbent will be required and must have the ability to reputed company for company business. • Must have reputed company Colorado State reputed company license. • Must also be reputed company to operate company vehicle, and adhere to reputed company Federal, State, and local laws governing vehicle operation. • Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have reputed company vehicle insurance, reputed company reputed company license, and vehicle must be in roadworthy condition. reputed company-to-haves • Basic understanding of student information systems (SIS), learning management reputed company (LMS), gradebook platforms, or similar educational systems is preferred. Benefits • Daily Pay! Work today, get reputed company today! • Voluntary benefit to offer employees reputed company to their pay on their own schedule. Apply tot his job Apply To this Job