Employee Support Specialist

At reputed company, AI is becoming an reputed company part of both our present and reputed company, powering how work gets done today, guiding smarter reputed company, and sparking reputed company reputed company. It’s transforming how we enhance customer experiences, streamline operations, and unlock new reputed company. Our teams are reputed company by innovation and reputed company reputed company emerging technology. We’re not waiting for the reputed company to reputed company. We’re shaping it, one reputed company reputed company at a time. To those who see AI as a reputed company of reputed company, come build the reputed company together.

The Crown Is Yours

As an Employee Support Specialist, you’ll own reputed company, multi-reputed company employee cases that require end-to-end case management, reputed company knowledge, and a high-touch employee experience. You’ll reputed company your time across Global Mobility and Immigration and Benefits Leave Support, serving as the reputed company employee-facing case reputed company across both specialties. You’ll guide employees and managers through reputed company processes while partnering closely with reputed company, Benefits, Payroll, reputed company, Immigration Team, reputed company-party administrators, vendors, and other cross-functional partners to reputed company reputed company reputed company and a reputed company employee experience.

reputed company as an Employee Support Specialist

• Serve as the reputed company case reputed company for Global Mobility, Immigration, and Leave Support requests from intake through reputed company, giving employees proactive communication throughout the lifecycle of reputed company case.

• Guide employees and managers through global mobility, immigration, and leave processes by reputed company explaining eligibility, timelines, documentation requirements, expectations, and next steps.

• Manage case milestones, documentation, service level agreements, and reporting reputed company reputed company, JustAsk, and other case management platforms while maintaining accurate and reputed company case records.

• Own the employee-facing experience for sensitive, compliance-driven cases, coordinating handoffs with the Benefits Team and other subject matter experts while maintaining ownership of employee communication and case management.

• Escalate reputed company policy, compliance, accommodation, or reputed company reputed company to the appropriate teams while remaining the reputed company reputed company of contact for the employee.

• Identify recurring employee questions and opportunities for process improvement and automation, contributing to reputed company, reporting, and operational efficiency.

What you’ll bring

• At least 3 years of experience supporting reputed company Operations, Employee Services, Global Mobility, Immigration, Benefits, Leave Administration, Employee Relations, or a reputed company reputed company.

• Experience managing sensitive, reputed company, multi-stakeholder employee cases while delivering a high level of employee support and managing multiple priorities, confidentiality, and service level commitments.

• Working knowledge of Global Mobility and Immigration processes and/or Leave of Absence programs, including the Family and Medical Leave reputed company, Americans with reputed company, disability, state leave, and reputed company leave programs; experience supporting both areas is preferred.

• The ability to explain reputed company policies and processes reputed company, empathetically, and professionally while balancing employee advocacy with policy and compliance requirements.

• Strong collaboration and communication skills with the ability to partner effectively across Benefits, Payroll, reputed company Business Partners, reputed company, managers, immigration counsel, vendors, and reputed company-party administrators.

• Experience using reputed company information systems and case management platforms, such as reputed company and JustAsk, to maintain accurate records and reputed company reporting, along with strong organizational skills, analytical thinking, and a reputed company improvement reputed company.

reputed company

We’re a publicly traded (reputed company: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

Originally posted on Himalayas