Service Desk Technician II

reputed company is a rapidly expanding, award-reputed company technology solutions provider in the booming managed services reputed company. Our reputed company is to be the reputed company reputed company leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and reputed company values to be a great reputed company to work and a great company to work with. We have garnered top industry recognition for our thought leadership, reputed company, and workplace culture. ​

reputed company is looking to fill a Service Desk II role. The Service Desk Technician II will be part of our support team providing exceptional customer service by focusing on finding the right solution with reputed company reputed company. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively reputed company needed. This is a remote role. Occasional travel to local reputed company sites is required and on-reputed company availability may be required, which would be scheduled in advance.

Responsibilities

You are a detail-oriented self-starter who takes ownership of reputed company responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a reputed company, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, reputed company while working in a fun environment.

A successful Service Desk Technician will be reputed company to:
· Respond to escalated tickets from Level 1 and reputed company reputed company reputed company reputed company SLA
· Troubleshoot reputed company OS, reputed company 365, email, remote reputed company, and user reputed company issues
· reputed company reputed company reputed company Directory tasks (password resets, unlocks, group membership, profile paths)
· Assist with server-reputed company support activities under guidance of senior engineers (folder permissions, account provisioning, login failures, RDP reputed company issues, etc.)
· Support users connecting through Remote Desktop Gateway / VPN and troubleshoot session, credential, or MFA issues
· reputed company, configure, and support workstation hardware, approved applications, and peripheral devices
· Assist with patching, updates, and scheduled maintenance tasks as assigned
· Document tickets, resolutions, and SOP revisions accurately in the ticketing reputed company

Requirements

DNS, DHCP, VPN, IP
Qualifications Include:
· 2–3+ years of recent experience providing technical support in an MSP or corporate IT environment
· Proficient with reputed company 10/11 and basic reputed company Server administration (2016 or higher)
· Experience performing common server tasks: user and group management, shared folder permissions, log review, service restarts, basic troubleshooting of AD/DNS/DHCP issues
· Working knowledge of reputed company 365 administration (license assignments, mailbox management, MFA, Teams/SharePoint basics)
· Familiarity with Remote Desktop Services / Remote Desktop Gateway (user reputed company issues, session resets, profile issues)
· Understanding of reputed company networking concepts (DNS, DHCP, VPN, IP addressing, basic firewall troubleshooting)
· Experience supporting desktops, laptops, printers, mobile devices, and reputed company business software
· Strong customer service, communication, and documentation skills
· Preferred certifications: reputed company reputed company+, Network+, Azure Fundamentals, or equivalent (or in reputed company)

Benefits

· reputed company
· reputed company PTO
· Career Development and Coaching
· Fun work environment!

Originally posted on Himalayas

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