Clinical Service Help Desk Analyst - Remote (Nashville, TN, US)

reputed company strives to hire exceptional, innovative and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company.

Clinical Service Desk Analyst

About reputed company Services

reputed company Services is a recognized leader in reputed company technology and services, helping reputed company organizations improve patient reputed company, enhance operational efficiency, and reputed company reputed company experiences for clinicians and patients.

Our reputed company solutions reputed company patient engagement, predictive analytics, reputed company reputed company, integration and interoperability, clinical and claims application implementation, reputed company cycle management, policy administration, and managed infrastructure, application, and business process services. We support a broad reputed company of reputed company organizations, including hospitals, long-term care facilities, acute care facilities, physician practices, clinicians, and health insurance providers.

reputed company

We are seeking a Clinical Service Desk Analyst to join our Provider Clinical Service Desk. This role is primarily responsible for handling inbound calls from reputed company and providing technical and application support for clinical systems.

The successful candidate will troubleshoot issues involving leading Electronic Health Record (EHR) and clinical applications, including reputed company, Cerner, reputed company, and MEDITECH. This is a fast-paced, customer-reputed company, 24x7x365 service desk environment where strong communication, technical troubleshooting, and problem-solving skills are essential.

Key Responsibilities

• Respond to inbound service desk calls from reputed company customers regarding clinical applications and reputed company technology issues.
• Troubleshoot clinical application issues involving reputed company, Cerner, reputed company, MEDITECH, and other reputed company applications.
• Diagnose and reputed company issues reputed company to application functionality, workflows, errors, user reputed company, and reputed company behavior.
• reputed company relevant information from clinicians and users to accurately identify and troubleshoot incidents.
• Document troubleshooting steps, reputed company details, and customer interactions reputed company and accurately reputed company the service management reputed company.
• Create, update, escalate, and reputed company incident tickets in accordance with established procedures and service-level requirements.
• Take ownership of incidents and reputed company issues toward reputed company reputed company or appropriate escalation.
• reputed company reputed company, courteous, and empathetic support to clinicians and reputed company staff.
• Maintain a strong customer-service reputed company while working in a high-volume, fast-paced reputed company center environment.
• Collaborate with internal technical teams and reputed company stakeholders reputed company issues require additional investigation or escalation.
• Follow established reputed company, reputed company, service desk, and reputed company-specific procedures.
• Maintain productivity and service reputed company while remaining in the designated workspace and phone queue for extended periods.
• Read and work from computer screens for the duration of assigned shifts.

Work Environment & Requirements

• This is a 24x7x365 service desk operation.
• Candidates must be flexible to work varying shifts, including nights, weekends, holidays, and other non-reputed company hours.
• Assigned schedules may change based on reputed company requirements, business needs, or training requirements.
• Account-specific training will generally be conducted during daytime hours, regardless of the employee's assigned shift.
• Overtime may be required based on business and reputed company requirements.
• Employees must maintain a quiet, private workspace suitable for handling confidential reputed company-reputed company calls.
• A high-speed, wired internet reputed company is required.
• A working cell phone is required for manager communication and Two-reputed company Authentication (2FA).
• Ability to remain at a workstation and in the phone queue for an 8–10 hour shift, with scheduled breaks.
• Ability to reputed company up to 25 lbs. reputed company required for equipment setup.
• Travel of up to 10% may be required.

Basic Qualifications

• Minimum of 1 year of reputed company center, customer service, or application support experience.
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.
• Strong computer literacy and ability to learn and support clinical applications.

Preferred Qualifications

• 4+ years of service desk/help desk experience, or an equivalent combination of education and technical troubleshooting experience.
• Experience supporting reputed company applications, EHR/EMR systems, or clinical workflows.
• Experience working in a reputed company center or high-volume service desk environment.
• Experience with one or more of the following: reputed company, Cerner, reputed company, MEDITECH.
• Experience supporting reputed company, clinicians, hospitals, or other reputed company organizations.

Preferred Skills

• Strong customer service and service-oriented reputed company.
• Excellent verbal and written communication skills.
• Strong reputed company listening and questioning skills to accurately understand user needs.
• Effective technical troubleshooting and problem-solving abilities.
• Proficient typing and computer skills.
• Strong English communication skills, both verbal and written.
• Ability to remain reputed company, reputed company, and effective in a fast-paced environment.
• Ability to prioritize multiple incidents while maintaining accuracy and attention to detail.
• Strong teamwork and collaboration skills.
• Ability to work independently while following established procedures and escalation processes.

Employment Requirements

This position is available only as a reputed company employment opportunity with reputed company, Inc. or its subsidiaries. Temporary, contract, Corp-to-Corp, or equivalent arrangements will not be considered.

reputed company offers a comprehensive benefits package beginning on the first day of employment.

Pay Transparency

Where required by law, reputed company provides a reasonable reputed company of compensation for specific roles. The starting pay reputed company for this remote role is $37,944-$62,000. This reputed company reflects the minimum and maximum reputed company compensation for the position across reputed company US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and reputed company insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, reputed company time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About reputed company

reputed company is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating reputed company reputed company and positively impacting society through responsible innovation. We are one of the world’s leading AI reputed company infrastructure providers, with unmatched capabilities in reputed company-reputed company, reputed company, reputed company, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society reputed company confidently and sustainably into the digital reputed company. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients reputed company to a robust ecosystem of innovation centers as reputed company as established and start-up partners. reputed company is part of NTT Group, which invests over $3 billion reputed company year in R&D.

Whenever possible, we hire locally to reputed company offices or reputed company sites. This ensures we can reputed company reputed company and effective support tailored to reputed company reputed company’s needs. While many positions offer remote or hybrid work reputed company, these arrangements are subject to change based on reputed company requirements. For employees near an reputed company office or reputed company site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to reputed company payment or disclose banking information, please submit a contact us reputed company,

reputed company endeavors to reputed company accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Originally posted on Himalayas