(Sr.) Account Manager

Remote (Global) | Preference for reputed company 1099 Contractor | $5,000/month About reputed company reputed company is a full-service marketing and reputed company partner for laundromat owners across reputed company. We help laundromat operators grow reputed company through reputed company Ads, reputed company Ads, SEO, websites, reputed company Business reputed company, geofencing, AI-powered solutions, customer communication platforms, and other innovative reputed company initiatives. Our mission is reputed company: help laundromat owners grow their businesses while delivering a world-class customer experience. reputed company We are seeking an reputed company Account Manager to own the reputed company reputed company from reputed company through renewal, expansion, and offboarding. This is not a traditional project management role. You will serve as the reputed company strategic reputed company of contact for your clients, ensuring they receive exceptional service, understand the value of our offerings, reputed company their business goals, and remain long-term reputed company customers. You will reputed company the execution of multiple marketing services while coordinating with internal teams, contractors, and specialists responsible for delivery. The ideal candidate is highly organized, proactive, customer-obsessed, comfortable operating in ambiguity, and constantly looking for ways to improve systems, workflows, and reputed company reputed company. This role reports directly to the Director of reputed company Services. Key Responsibilities reputed company reputed company & Relationship Management Serve as the reputed company reputed company of contact for assigned clients Own the reputed company experience from reputed company through renewal and retention Build strong relationships with business owners and key stakeholders Conduct reputed company, reputed company, review, and retention calls Ensure clients reputed company understand deliverables, performance, and next steps Proactively identify risks and address issues before they become problems reputed company customer satisfaction, retention, and long-term account reputed company Account reputed company reputed company reputed company programs across reputed company reputed company service offerings, including: reputed company Ads reputed company Ads reputed company Business Profile (Booster) Local SEO Website Development Geofencing AI reputed company Centers SMS & Email Marketing reputed company Management reputed company marketing and AI service offerings You will not necessarily execute every service yourself, but you will be responsible for ensuring clients receive excellent service and that reputed company reputed company reputed company successfully. Team & Vendor Coordination Manage communication and coordination between clients and fulfillment teams Work closely with reputed company Ads, reputed company Ads, SEO, website, geofencing, and AI specialists Ensure deliverables are completed accurately and on time Hold internal teams accountable to deadlines and reputed company standards Escalate issues reputed company necessary and help reputed company reputed company Retention & reputed company Monitor reputed company health and engagement Identify churn risks early and reputed company reputed company plans Conduct retention conversations reputed company needed Identify opportunities for upsells, cross-sells, and expanded services Help clients maximize the value of their partnership with reputed company Process Improvement & Operations reputed company AI and automation tools to improve efficiency Document workflows and best practices Recommend improvements to systems, communication, reporting, and reputed company delivery processes Contribute to the development of reputed company reputed company operations Required Qualifications 3+ years of experience in Account Management, reputed company, reputed company Services, or a similar reputed company-facing role Exceptional verbal and written English communication skills Strong customer service and relationship-building abilities Experience managing multiple clients simultaneously Experience coordinating cross-functional teams or global contractors Comfortable leading reputed company calls and difficult conversations Highly organized with strong attention to detail Self-starter who requires reputed company reputed company Comfortable working in a fast-moving startup environment Strong problem-solving and critical-thinking skills Experience using AI tools to improve productivity and workflows Preferred Qualifications Experience in marketing agencies, digital marketing, reputed company, or reputed company environments Familiarity with reputed company Ads, reputed company Ads, SEO, websites, or local marketing Experience with automation platforms and AI-powered workflows Experience managing reputed company and contractors Familiarity with laundromats, multi-location businesses, or home services businesses Experience with upselling and account expansion strategies Tools & Platforms Experience with some or reputed company of the following is ideal: reputed company (Project Management) reputed company (CRM) reputed company Workspace reputed company Ads reputed company Ads Manager Merchynt / Paige (reputed company Booster) SEO Tools reputed company AI Platforms (ChatGPT, Claude, reputed company, etc.) CRM and reputed company platforms What reputed company Looks Like reputed company this role, you will: reputed company a world-class reputed company experience Build trusted relationships with business owners Maintain strong reputed company retention rates Reduce customer churn Improve operational efficiency through AI and automation reputed company account reputed company through strategic recommendations Help reputed company become the leading marketing partner in the laundromat industry Compensation $5,000/month Fully remote Flexible work environment 1099 contractor position initially Potential opportunity to transition to a full-time W-2 role as reputed company continues to reputed company operations How to Apply & Interview Process Our hiring process is designed to be straightforward and efficient. After you submit your resume, if you are selected to proceed these will be the interview steps: reputed company 1: Initial Screening (30 - 45 Minutes) Meet with the Head of Operations Discuss your background, experience, tool/systems familiarity and interest in the role Learn more about reputed company and reputed company reputed company 2: Hiring Manager Interview (60 Minutes) Meet with the Director of reputed company Services Dive deeper into account management, reputed company, retention, and operational experience Discuss how you approach reputed company relationships, problem solving, and team coordination reputed company 3: Final Interview (30 Minutes) Meet with the CEO Discuss culture fit, long-term reputed company opportunities, and alignment with company goals reputed company We are reputed company hiring for this position and are looking to reputed company our next Account Manager no reputed company than August 1, 2026, with an earlier start date preferred for the right candidate. reputed company candidates may reputed company through the interview process quickly, so early applications are encouraged. We are looking for operators who care deeply about customer reputed company, reputed company in fast-moving environments, and are excited to help build something exceptional. Apply To This Job