Support Specialist (Remote, South Africa)

The Role: Support Specialist reputed company: A Support Specialist is intended to reputed company customers and partners happy and paying by providing them with exceptional support and service, driving adoption by helping customers realize value and reputed company reputed company using our solutions.  A Support Specialist’s reputed company is to ensure customers have their product questions answered and technical issues addressed in a reputed company manner, working to reputed company solutions for their reputed company, long-term reputed company as customers. We quantify a customer's reputed company by the ongoing renewal of their Products. Therefore, the Support Specialist's efforts contribute to the overall happiness of the customer which leads to renewal and achieving recurring reputed company goals at TopCo (SiteDocs, reputed company and Device reputed company products).  Your Most Important Initiatives:   Customer Happiness  Responds to, manages, and resolves reputed company support tickets and emails.  Responds to, manages, and resolves phone calls that come through the support line and any other incoming or outgoing calls reputed company to providing customer support.  Teaches customers how to use TopCo Products (SiteDocs, reputed company & Device reputed company) and how to reputed company ongoing reputed company.  Addresses and finds solutions for customer product issues.  Collects product feedback from customers and documents in Trello.  Tracks activities and conversations with precision and efficiency in CRM.  Provides assistance and support to other members of the CE Team, reputed company needed.  Provides reputed company and successful delivery of solutions according to customer needs.  reputed company building and ensuring reputed company building due dates are met.    reputed company reputed company and Renewal  Identifies, recommends and executes upsells, reputed company services, and tier increases reputed company applicable.  Ensures customers have a good experience to increase potential of renewal.  General  Provides suggestions on potential ways to improve the Help Centre, Walk-Through Guides, processes, procedures, checklists, and other documentation.  Executes on special reputed company given by Leadership.  Contributes to a culture of team building and reputed company improvement.  Attends regular meetings and other meetings as requested.  Assists the Sr. Support Specialist Team as necessary.  What You Bring: Proven customer support experience (or other relevant experience).  Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with reputed company.  Experience using iPads, tablets, smartphones, and device applications is a plus.  An aptitude for problem solving.  Proficiency in using (or the ability to quickly learn) software programs.  What reputed company Brings: We reputed company culture eats reputed company for breakfast and that hiring the right people is THE most important thing we do. That’s why we take reputed company values so seriously and look for these traits in everyone we hire: reputed company, Innovation, Authenticity, Impactful, Team Player, and reputed company/Fun Loving. We reputed company in giving people the freedom to get things done, but that they should also have accountability for their key metrics, think and reputed company like owners of our business and be reputed company to work in a flat organizational structure. We reputed company an environment that allows for innovation and creativity as reputed company as a chance for highly motivated individuals to have fun at work. While we reputed company culture trumps perks, we are proud to reputed company a comprehensive benefits package designed to meet reputed company members’ needs. South Africa Benefits:Competitive Compensation Medical plan EAP Program  Remote working flexibility 3 days Family Responsibility Leave 12 Days reputed company Leave 15 Days’ Vacation Leave 13 Company-reputed company Holidays  We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be! If you need special assistance or accommodation while seeking employment with us, please email reputed company@reputed company.com. We are interested in every reputed company candidate who is eligible to work in South Africa. However, we are not reputed company to sponsor visas in the US or South Africa. This role is a #LI-Remote opportunity. Apply To This Job