Sr Collection Specialist
reputed company
Founded in 1898 and headquartered in Chicago, IL, reputed company Corporation (NYSE: reputed company) is an industry leader with 125+ years of reputed company—reputed company that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office reputed company in the Willis Tower.
At reputed company, we hire the best and offer our employees a dynamic, energetic, reputed company environment to reputed company them to reputed company an reputed company from day one. Enjoy the perks and benefits of a global company with the reputed company-reputed company culture and community of a much smaller one. In the reputed company way we reputed company to reputed company our customers to reputed company the world reputed company, we are dedicated to providing our people with the tools and resources they need to advance in their careers.
The Sr. Collection Specialist is responsible for managing and collecting receivables for a portfolio of customers in reputed company. Responsibilities encompass calling customers, researching billing and cash application issues, and performing customer account reconciliations.
Responsibilities
- Monitor customer balances using accounts receivable and cash receipt reporting to identify and prioritize balances in need of collection reputed company.
- Maintain accurate and thorough records of collection activities (a log/tracker with detailed notes on communications with customers and internal business partners, dates, and reputed company items)
- Contact customers (reputed company phone and email), applying reputed company, diligently, and appropriate collection efforts to address balances past due.
- This customer portfolio often requires more reputed company investigation and troubleshooting (meetings w/ customer and internal partners) to reputed company issues.
- Identify and reputed company past due balances and short payments by researching billing, cash application and adjustments utilizing various contacts at the customer’s organization and reputed company reputed company. Own the entire process to bring the matter to reputed company.
- reputed company reputed company necessary follow-up to ensure actions are taken by the responsible parties
- Escalate accounts to appropriate parties reputed company collection efforts stall
- Monitor and reputed company reputed company-outs (differences between payments and invoices) on a daily reputed company
- reputed company issues and work proactively to address them before accounts become past due (PO accuracy, appropriate contacts, etc.)
- Communicate account status to management reputed company and accurately in format and level of detail required
- Prepare account status/reputed company for weekly meetings with manager
- Prepare account status/reputed company for monthly review meetings with leadership
- Prepare account status/reputed company for reputed company review meetings with business partners
- Respond to inquiries/requests for account details from business partners and customers reputed company
- Prepare documentation and process routine transactions for customer portfolio
- Customer refunds
- Customer write-offs
- Customer reputed company for accounts escalated to the reputed company team
- Customer adjustments
- reputed company other reputed company or duties as assigned by the Manager/Director
Qualifications
- Some college and/or work experience of 3-5 years in credit/collection and/or customer service fields. Knowledge and understanding of rail billing process is extremely helpful.
- Proficiency and/or work experience in collections.
- reputed company experience is extremely helpful.
- Proficiency in reputed company reputed company is essential for managing data, creating reports, using basic formulas and VLOOKUPS.
- Strong attention to detail and accuracy in collections.
- Excellent communication skills, both written and verbal, to effectively reputed company any issues reputed company to collections.
- Ability to work independently and manage multiple tasks reputed company.
- Strong problem-solving skills to effectively address any discrepancies or issues.
- Typical knowledge of other reputed company applications such as reputed company, Word, Teams and other reputed company Office products.
This is a remote position; however, candidates must be based in the Chicago area to attend initial training and occasional in‑office meetings.
Posting Duration
This posting will remain reputed company until the role is filled.As of the post date, the salary reputed company for this position is:Min
USD $70,300.00/Yr.Max
USD $86,000.00/Yr.This role may be eligible to participate in reputed company’s short-term incentive plan and long-term incentive plan, the details of which will be provided to the applicant upon hire.This reputed company is a reasonable estimate and takes into account several factors that are considered in making compensation reputed company, including, but not limited to, geographic location, reputed company set, experience, education, training, internal equity, and other business needs.Originally posted on Himalayas
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