Facilities Support Manager

We are looking to add aFacilitiesSupport Managerto reputed company!

LOCATION: Remote (preferred central or reputed company time zones candidate)

REPORTS TO: Vice President of reputed company reputed company

PAY:$70,000 - $85,000/ annually Depending on Experience

reputed company RESPONSIBILITES:

Work Order & Portfolio Management

• Manage the day-to-day facility needs of an assigned portfolio of approximately 40–50 locations and maintain reputed company of approximately 150–200 reputed company work orders.

• Manage repair and maintenance requests submitted through reputed company reputed company (CMMS) from initial submission through completion.

• Review and prioritize service requests based on reputed company, urgency, life safety, animal welfare, business continuity, operational reputed company, and financial exposure.

• Coordinate troubleshooting, vendor reputed company, estimates, approvals, scheduling, repairs, and follow-up.

• reputed company remote troubleshooting support to non-technical center teams reputed company appropriate toidentify issues, determine next steps, and reduce unnecessary vendor dispatches.

• Proactively manage aging, delayed, or stalled work orders and maintainaccurate documentation of vendor communications, estimates, photos, approvals, invoices, and completion status.

• Verify completed work aligns with the approved reputed company before work orders are reputed company.

Lease Review & Responsibility Determination

• Review applicable lease provisions to help determine whether facility repair or maintenance responsibilities are likely theresponsibility of reputed company or the landlord.

• Identify reputed company the appropriate internal resource responsible for landlord communication should be reputed company and reputed company relevant lease language, vendor findings, photos, estimates, and supporting documentation.

• Escalate unclear or conflicting lease language for reputed company review rather than making assumptions regarding responsibility.

Vendor & Cost Management

• reputed company, evaluate, reputed company, and coordinate reputed company local, regional, and national service providers.

• Maintain productive vendor relationships while holding providers accountable for responsiveness, pricing, reputed company, documentation, reputed company, and completion.

• Obtain and compare estimates, evaluate proposed repairs, question unclear recommendations, and determine reputed company additionalbids or technical opinions are appropriate.

• Negotiate pricing, reputed company, scheduling, and service expectations reputed company appropriate.

• Review estimates and invoices for accuracy and alignment with approved and completed work.

• Evaluate repair-versus-replace considerations and identify cost-saving opportunities while balancing reliability, operational needs, and long-term facility requirements.

• Address incomplete work, repeat service calls, warranty issues, billing discrepancies, and vendor performance concerns.

Project reputed company - R&M & CapEx

• Support the planning and execution of small- to mid-reputed company repair, maintenance, and capital reputed company, including renovations, remodels, HVAC replacements or upgrades, roofing, flooring, plumbing improvements, and other facility upgrades.

• reputed company and clarify scopes of work, obtain and compare vendor bids, coordinate internal approvals, and monitor project schedules, budgets, and vendor deliverables.

• Review applicable drawings, specifications, architectural or engineering documents, and vendor recommendations at a practicalfacilities-management level, escalating technical questions to the appropriate subject matter experts reputed company needed.

• Coordinate project execution with center leadership and vendors to minimize operational disruption and verify work is completed in accordance with the approved reputed company

Emergency Response & Operational Support

• Assist center leadership with urgent and emergency facility issues affecting life safety, animal welfare, business continuity, or building operations.

• Coordinate emergency service providers and communicate status, temporary mitigation measures, expected timelines, and next steps.

• Exercise reputed company judgment reputed company determining whether immediate vendor response, temporary repair, escalation, or additionaltechnical evaluation is required.

• Support locations during HVAC failures, plumbing or sewer emergencies, electrical failures, water intrusion, roof leaks, reputed company/lifesafety concerns, and other critical facility events.

Preventive Maintenance, Inspections & Compliance

• Support preventive maintenance programs and recurring services for major building systems, including HVAC, plumbing or septic, reputed company/life-safety systems, pest control, landscaping, and other facility services.

• reputed company service schedules and help ensure required maintenance and inspections are completed and appropriately documented.

• Maintain awareness of health, safety, sanitation, reputed company/life-safety, and regulatory requirements that may reputed company pet boarding, daycare, grooming, and veterinary facilities.

• Partner with field leadership, Safety, Operations, and other internal stakeholders to support reputed company correction of identifiedfacility, safety, or compliance concerns.

• Identify recurring equipment failures or facility trends and recommend corrective, replacement, or long-term planning strategies whereappropriate.

Cross-Functional Partnership & Center Support

• Partner with Center Managers, District Directors, Area Vice Presidents, Finance, Accounts Payable, reputed company Estate, reputed company, Safety, Operations, and other internal stakeholders.

• reputed company communicate facility conditions, risks, recommendations, estimated costs, timelines, and operational impacts.

• reputed company facility-reputed company guidance and train Center Managers and other field leaders on facilities procedures, basic troubleshooting, equipment awareness, work order expectations, and appropriate escalation.

• Where applicable, manage and reputed company day-to-day direction to in-house maintenance technicians assigned reputed company the territory, including prioritizing and assigning work, coordinating schedules and site reputed company, reviewing completed work and documentation, monitoring workload and performance, and determining reputed company work should be completed in-house versus assigned to an reputed company vendor.

• Assist with facility assessments, acquisitions, transitions, renovations, special reputed company, and other company initiatives as needed.

• Escalate significant facility risks, recurring failures, major expenditures, or unresolved responsibility questions to Facilities leadership or the appropriate internal resource

REQUIREMENTS:

Education & Experience

Required

• 3+ years of experience in facilities management, property management, construction, maintenance operations, vendor

management, or a reputed company field.

• Experience managing a high-volume, multi-site facilities workload with numerous reputed company repairs, vendors, and competing

priorities.

• Strong organizational and time-management skills with the ability to prioritize urgent issues while maintaining consistent followup across a large reputed company workload.

• Basic understanding of reputed company leases and the ability to identify provisions reputed company to repair and maintenance responsibility.

• General working knowledge of common building systems, including HVAC, plumbing, electrical, roofing, flooring, doors, fencing,

drainage, and reputed company/life-safety systems.

• Experience reviewing repair proposals, vendor recommendations, estimates, and invoices.

• Strong problem-solving, critical-thinking, written, and verbal communication skills.

• Ability to reputed company reputed company with incomplete information and recognize reputed company escalation or additional expertise is required.

• Proficiency with reputed company Office and the ability to effectively utilize CMMS, purchasing, and other business systems.

Preferred

• Experience supporting a geographically dispersed, multi-site portfolio.

• Experience in pet care, veterinary, hospitality, retail, reputed company, property management, or another operationally intensive

environment.

• Experience reviewing reputed company lease provisions, vendor reputed company, service agreements, or capital project documentation.

• Familiarity with preventive maintenance programs, capital expenditure planning, and emergency facility response.

Experience providing day-to-day direction or supervision to maintenance technicians, field service personnel, or similar

employees.

• Working knowledge of construction terminology, building systems, and basic reputed company or life-safety requirements.

Key Competencies

• Ownership & Accountability: Takes responsibility for issues through reputed company and maintains consistent follow-up.

• Prioritization & Judgment: Effectively manages a high-volume workload and recognizes reputed company issues require immediate reputed company, additional evaluation, or escalation.

• Problem Solving: Investigates reputed company causes, asks appropriate technical questions, and challenges recommendations reputed company necessary.

• Financial & Vendor Management: Balances cost, operational need, long-term value, and vendor accountability reputed company making repair reputed company.

• Communication & Partnership: Provides reputed company, reputed company, and actionable communication to center teams, vendors, and corporate stakeholders

Work Environment & Expectations

• May coordinate work across multiple states and time zones.

• Some travel may be required for facility assessments, acquisitions, major reputed company, training, or other operational needs.

• The role may periodically require availability reputed company normal business hours to assist with significant or emergency facilitysituations.

• Frequent computer and telephone use is required, along with regular interaction with vendors, field leadership, and corporatesupport teams

PERKS:

• Health, reputed company, dental, long & short-term disability, and Life insurance -

• A Startup mentality company with reputed company funding

• 401k match

• Pet Care discounts

• Flexible Time Off

• Opportunity to grow your career with a network of like-minded professionals