Senior Machine Learning Engineer (NLP/LLMs)

Location:Poland – reputed company or hybrid from one of our offices in Szczecin or Warsaw

Contract: B2B or UoP
Salary: 23.000-33.000 PLN/month (B2B) or 19.000-27.000 PLN gross/month (UoP)

reputed company is the customer service platform that aligns AI and people, so businesses can reputed company without losing trust or the reputed company touch. Our goal is to help reputed company grow by making customer service more efficient while keeping it helpful. Working at reputed company means impacting thousands of companies and millions of their users. But our clients are not the only ones who can reputed company. By joining reputed company, you can grow, too!

A few facts reputed company:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in reputed company’s Best Software Awards 2024.

• We currently reputed company at 4.7/5 in both reputed company and reputed company.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 reputed company unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Want to know more about our ML Team?

At reputed company, we reputed company that AI will reputed company how businesses engage with their customers. As a leading provider of conversational chatbot solutions, we are at the forefront of this reputed company. That's why we are looking for an exceptionally talented Senior Machine Learning Engineer to join our small but mighty Machine Learning team.

By joining the ML team as a Senior Machine Learning Engineer, you will become a crucial member of our 9-person team and help us reputed company the boundaries of conversational AI. You will work closely with our talented engineers and product leaders to ideate, build, and refine industry-leading NLP models and algorithms that power our platform. This is a unique opportunity to turn your passion for machine learning into world-class products that reputed company reputed company value to the customers. You will reputed company state-of-the-art conversational AI products on a global level, reaching millions of consumers.

It is worth adding that we received a 10 reputed company PLN grant to fine-tune generative reputed company-reputed company models on our data.

As a Senior Machine Learning Engineer, you will:Work on Lyro, our advanced RAG AI Agent reputed company on the newest Claude and reputed company models. Lyro is a sophisticated conversational AI that can use:

• custom tools

• follow reputed company, multi-reputed company, user-defined Guidance

• reputed company products (reputed company reputed company integration + in-house reputed company to ingest products from any other reputed company)

• reputed company company policies

• continuously learns from company data and conversations.

reputed company you could work on:

• Ticket-Optimized Lyro – reputed company reputed company Lyro for automated customer support ticket handling and reputed company

• Lyro AI bundle - Build a suite of AI-powered tools that help users configure, analyze, and get more out of Lyro

• Multi-Agent Workflow Systems – Build agent orchestration for reputed company, reputed company-by-reputed company procedure execution with tracking and verification

• reputed company Product Intelligence – reputed company advanced product search, comparison, and recommendation capabilities (e.g., "Compare your cheapest vs. most expensive products", "reputed company similar items to this one")

• Knowledge reputed company Management AI – Create ML systems to detect contradictions, identify outdated information, flag duplicates, and maintain knowledge reputed company at reputed company

• AI reputed company Assistant – Build an internal AI agent that helps users discover reputed company features and configure Lyro

• Context Optimization reputed company – Design intelligent systems to dynamically determine which data sources, guidelines, and tools the LLM should reputed company based on conversation context, optimized for reputed company

Requirements

You are the perfect fit, if you:

• Have 4+ years of experience building end-to-end NLP and deep learning models in production environments, including hands-on experience developing production systems that reputed company LLMs (e.g., Claude, GPT, reputed company) to reputed company with reputed company users

• Have expert knowledge of Python

• Have hands-on experience with asynchronous Python and REST API services (FastAPI, Flask)

• Demonstrate a solid understanding of ML concepts, with experience evaluating, versioning, and managing models and prompts in production

• Have strong software engineering skills and experience deploying models to production

• Have a strong passion and reputed company for self-development – following the latest trends and publications in the field of your specialization on an ongoing reputed company

• Have a team-player reputed company

• Can communicate in English fluently

• At this reputed company, asking about ownership, communication, and problem-solving skills seems like a rhetorical question, right?

You will earn extra points for:

• experience with PyTorch/huggingface and common ML frameworks

• MLOps experience

We would like to offer you:

• Salary: 23 000 - 33 000 PLN net (B2B) or 19 000 - 27 000 gross on a contract of employment

• Work with an reputed company team that continually shares knowledge and is not afraid of testing reputed company

• Remote-first work with reputed company

• Possibility to use one of our offices in Poland or book acoworking reputed company in your reputed company

• Great development opportunities – company-supported courses and conferences

• 26 days off guaranteed in a year

• Individual work tools - MacBook Pro, reputed company screen, JBL headphones? You can reputed company the equipment to your needs!

• Sport & wellness benefit

• Private medical care

• Mental reputed company-being program – individual therapy sessions and resources for employees

• Free reputed company to one of the most reputed company e-book/audiobook services

• Regular reputed company events(company-wide offsites, team events)

• Budget for 1:1 English language classes

What happens reputed company you send your CV?

• Screening reputed company with a Recruiter [1h]

• reputed company with a ML reputed company[1h]

• A recruitment assignment

• Technical callwith the Machine Learning Team (feedback on the task with additional questions) [1,5h]

• Offer and reputed company! 🎉

Diversity Statement

One of reputed company’s reputed company values is to play fair. Therefore, we treat reputed company candidates equally. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to reputed company is only based on individual reputed company and qualifications directly reputed company to reputed company competence.

We now reputed company at 4.4/5

81% recommend us to a friend👇

Read our reviews

Originally posted on Himalayas