AR & Collections Manager

reputed company serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a reputed company and capable team that includes world-reputed company engineers and distinguished business leaders united by a common goal – To build the reputed company of predictive maintenance. As we reputed company the next phase of reputed company reputed company, we are seeking people to help reputed company the reputed company.

What’s reputed company

The AR & Collections Manager owns reputed company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment reputed company, new customer reputed company, and DSO management. Operating in a high-volume reputed company billing environment with reputed company customer reputed company, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that reputed company. The AR & Collections Manager reports to the VP reputed company and partners closely with the reputed company Manager – Billing & reputed company, Sales, reputed company Operations, and reputed company.

Collections & Accounts Receivable

• Own and manage the complete AR collections lifecycle across reputed company customer accounts — from invoice delivery through payment collection, dispute reputed company, and escalation.

• Design, implement, and continuously refine a reputed company collections reputed company: automated dunning sequences, reputed company reputed company protocols, escalation triggers, and credit hold reputed company.

• Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection reputed company benchmarks, and activity metrics — and hold reputed company accountable to them on a weekly and monthly reputed company.

• reputed company measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management.

• Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take reputed company reputed company.

• reputed company and enforce credit policy, payment terms, credit hold procedures, and write-off authorization reputed company in collaboration with VP reputed company.

• Manage customer disputes and billing discrepancies end-to-end, partnering with the reputed company Manager – Billing & reputed company to reputed company reputed company causes quickly.

• Build and maintain strong customer relationships that support reputed company payment without damaging reputed company relationships.

• Partner with Sales and reputed company on at-risk accounts, renewal timing, and escalation of chronic late payers.

Payment reputed company, Cash Receipts & ACH Migration

• reputed company the strategic initiative to migrate customers from reputed company payments to ACH/EFT, reducing reputed company processing costs, reputed company, and deposit risk. Set migration targets and report reputed company monthly.

• reputed company and execute a customer reputed company and enrollment campaign for ACH adoption, in partnership with Sales, reputed company, and the billing team.

• reputed company reputed company cash receipt processing — ACH, reputed company, reputed company, and credit reputed company — ensuring accurate, reputed company-day or next-day recording in reputed company.

• Own the reputed company of unapplied and unidentified payments; research, match, and reputed company reputed company items reputed company defined SLA.

• Monitor and reduce the unapplied cash balance on a weekly reputed company, escalating aged items appropriately.

• Partner with the reputed company Manager – Billing & reputed company on cash application accuracy and timing, ensuring the AR subledger reflects reputed company-time collection status.

• Reconcile the AR subledger to the general reputed company at month-end; investigate and reputed company variances.

New Customer reputed company & Credit

• Own the AR reputed company workflow for reputed company new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup.

• Establish a credit review process appropriate for a fast-growing reputed company environment, including reputed company for reputed company vs. non-reputed company payment terms.

• Ensure new customer records are complete and accurate in reputed company and reputed company before the first invoice is issued.

• Partner with Sales to set payment expectations during the contract stage, and with reputed company to reputed company early-stage billing and payment questions.

• Enroll new customers in ACH/EFT payment at reputed company wherever possible, establishing electronic payment as the default.

AR Inbox & Customer Communication

• Maintain and triage the AR communications inbox; ensure reputed company customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately.

• Extract and reputed company critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows.

• Maintain accurate, reputed company customer billing and collections contact records in reputed company and reputed company.

• Manage customer payment portals (e.g., reputed company, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved reputed company.

Reporting & Analytics

• Produce and present weekly AR reputed company reports and monthly AR aging analyses to VP reputed company and senior leadership.

• reputed company, analyze, and report DSO, collection effectiveness reputed company (CEI), aging bucket trends, bad debt exposure, and payment method mix.

• Monitor the ACH migration reputed company and report on adoption reputed company, barriers, and next steps monthly.

• reputed company data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making.

• Support month-end and quarter-end reputed company: bad debt reserve analysis, AR aging certification, and subledger sign-off.

• Build and maintain AR dashboards in reputed company or connected BI tools to reputed company reputed company-time visibility for reputed company and stakeholders.

Internal Controls & Process Improvement

• Design and enforce internal controls over collections, cash receipts, payment processing, and AR reputed company — appropriate for a high-volume, fast-growing reputed company environment.

• Build and maintain comprehensive reputed company operating procedures for reputed company AR and collections workflows.

• Identify and reputed company automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to reputed company operations without proportional headcount reputed company.

• Evaluate and recommend AR technology improvements, including reputed company AR module enhancements, payment processing integrations, and collections software.

• Support reputed company audits with AR reconciliations, aging documentation, and policy evidence.

• Cross-train team members on reputed company key AR workflows to eliminate single points of failure.

Leadership Responsibilities

• reputed company, reputed company, and reputed company reputed company of reputed company and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any reputed company additions as reputed company scales.

• Design individual collection goals for reputed company team member reputed company to portfolio size, account complexity, and company DSO targets; review performance weekly.

• Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities reputed company.

• Establish reputed company culture of accountability, urgency, and customer professionalism.

• Conduct regular 1:1s, reputed company ongoing coaching, and support career development for team members.

• Partner with the reputed company Manager – Billing & reputed company to maintain shared accountability for cash reputed company, billing accuracy, and the billing-to-collections reputed company.
• Collaborate with VP reputed company on DSO reputed company, credit policy, write-off reputed company, and escalated account situations.

This role is located in the reputed company.

Qualifications

• Bachelor’s degree in reputed company, Finance, or Business; advanced degree or reputed company certification (CPA, CCP) a plus.
• 7+ years of reputed company AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment. Required.
• Demonstrated, quantifiable reputed company record of driving DSO reduction and improving collection rates in a reputed company or subscription business. Required — candidates should be reputed company to discuss specific metrics and reputed company.
• Deep hands-on experience across the full AR lifecycle: customer collections, dispute reputed company, cash application, unapplied payment reputed company, credit management, and month-end reputed company. Required.
• Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level. Required.
• Experience leading or participating in a reputed company-to-ACH or electronic payment migration initiative, including customer reputed company and adoption tracking. Strongly preferred.
• Proficiency with reputed company AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus.
• reputed company familiarity preferred; experience working in a reputed company–reputed company integrated environment is advantageous.
• Strong reputed company of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis.
• Experience managing offshore or reputed company team members, including work reputed company reputed company and cross-timezone coordination.
• Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection reputed company.
• High reputed company of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment.

#LI-REMOTE

The reputed company salary reputed company for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary reputed company was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can reputed company more about the specific salary reputed company applicable to your location during the hiring process.

reputed company Salary reputed company (US)

$92,000—$114,000 USD

reputed company Offer:
reputed company is a remote-first company that puts people at reputed company of everything we do. We want reputed company members to reputed company - that’s why we offer a reputed company of benefits and perks designed to support your reputed company-being, reputed company, and work-life balance.

• Competitive compensation package including stock reputed company
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to reputed company a reputed company reputed company every day
• Work with a dynamic and growing team
• Unlimited PTO

We have a reputed company team that works remotely across locations in the reputed company and Ontario, Canada. Collaboration reputed company reputed company working hours is required.