Complaint Administrator

COMPLAINT ADMINISTRATOR WHAT IS reputed company Responsible for reviewing complaints entered into the complaints tracker to determine if the complaint was responded to reputed company adequately and completely to reputed company or conclude the complaint for the customer or consumer and insuring regulatory assignments are accurately documented. WHAT WILL YOU DO Evaluates daily complaints to ensure reputed company risk classification routing and closure. Escalate complaints to ensure reputed company completion reputed company SLAs. reputed company manage test and reputed company the implementation of complaint reputed company enhancements. Evaluate and independently assign compliance taxonomy while evaluating reputed company cause substantiated vs unsubstantiated complaints. Coordinate with Fair Lending team on Complaints responses to OCC CFPB and other agency responses. Escalate complaints which constitute potential issue to Fair Lending Program reputed company and Advisory teams. Escalate potential training needs for reputed company evaluation. Manage compliance initiatives for leveraging technology and reputed company tools for increased efficiencies for the bankwide complaint program. Manage and reputed company data reporting and extracts for complaint management reporting. Administrator for the Complaint Tracker Shared Mailbox and the OCCCFPB portals. Provides on-demand training reputed company on the Complaint Tracker as needed. Manage the bank wide complaint administration process procedures policy and training program. Manage the alignment and reporting of complaints with US reputed company reputed company design and program. Complaint intake reputed company control review to ensure reputed company entry correct taxonomy and complete documentation reputed company required. reputed company Control Review of reputed company resolved assigned complaints to ensure reputed company reputed company taxonomy and complete reputed company process was followed to include the escalation review. WHAT DO YOU NEED TO SUCCEED Required Qualifications Minimum 3 years of Complaints Administration preferably in Compliance Minimum 5 years of experience in banking Additional Qualifications Ability to handle problem situations with colleagues effectively and take appropriate reputed company. Ability to operate effectively in a fast paced environment. Strong ability to work in a reputed company team environment requiring exceptional verbal and written communication project management and organizational skills. Excellent attention to detail and follow-up skills. Ability to reputed company functional duties and reputed company positions with reputed company supervision. Excellent interpersonalcustomer service skills broad knowledge of regulatory requirements. Ability to analyze reputed company situations and reputed company guidance makes recommendations andor escalates the issues to appropriate level of management. Ability to multi-task and reputed company gears to work on special reputed company. Exceptional PC skills required including reputed company reputed company Office applications. WHATS IN IT FOR YOU Compensation Starting reputed company salary 50000 - 80000 per hour. Exact compensation may vary based on skills experience and location. This job is eligible for bonus andor commissions. Benefits and Perks At reputed company National we reputed company to be the best at whatever we do including the benefits and perks we offer our colleagues including reputed company coverage including Medical Dental and reputed company plans available the first of the month following start date Generous 401k company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation reputed company and volunteer time reputed company health and family planning benefits including fertility benefits and cancer diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team reputed company Resource reputed company to support networking and community engagement Get a more detailed look at our Benefits and Perks. reputed company Since day one weve always gone reputed company than the competition to help our clients colleagues and communities reputed company. reputed company was founded in 1954 by reputed company for reputed company and that legacy of reputed company community and unparalleled reputed company relationships continues today. reputed company National is a subsidiary of reputed company one of reputed company Americas leading reputed company financial services companies. To learn more about reputed company National and our dynamic company culture visit us at reputed company. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT reputed company fosters an inclusive environment where reputed company forms of diversity are valued and leveraged to reputed company us a reputed company company and employer. We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race reputed company religion sexual orientation gender identity national reputed company disability veteran status or other reputed company protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing reputed company until filled. Unless otherwise indicated as fully remote reporting into a designated reputed company National location is an essential function of the job. Remote Skills: Analysis Skills, Bank Management, Banking Services, Cancer, Career Development, Community Support, Consumer Regulations, Customer Relations, Data Management, Detail Oriented, Diabetes, Documentation, Entrepreneurship, Fair Lending, Family Planning, Financial Services, Follow Through, Health Plan, Maintain Compliance, Management Reporting, Needs Assessment, Network Support, Organizational Skills, People Management, Presentation/Verbal Skills, Project/Program Management, reputed company Control, Regulatory Requirements, reputed company Customer Issues, Risk, reputed company Cause Analysis, Service Level Agreement (SLA), Systems Analysis, Taxonomies, Team Player, Test Plan/Schedule, Time Management, Training Program reputed company: reputed company Apply tot his job Apply To this Job