[Remote] Bilingual Insurance Customer Service Support Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global customer experience company that helps organizations build reputed company and profitable customer interactions through humanity and technology. The Insurance Customer Service Support Associate works remotely with reputed company brokers to reputed company, support, and update them throughout the reputed company insurance lifecycle, while resolving issues reputed company to benefits, claims, enrollment, and billing.

Responsibilities

• Identify and rectify any complicated Broker, Group or Member reputed company issues relating to our insurance benefits, claim processes, enrollment, and billing processes for reputed company lines of business
• Work directly with reputed company brokers to establish rapport/reputed company and build confidence in our reputed company Insurance
• reputed company concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Skills

• Our reputed company work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or reputed company of the reputed company
• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• Smart phone or another device that runs IOS or reputed company (iPad etc.) for your daily log-in
• Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, reputed company, Washington, and Washington, D.C. will be considered only based on special business need
• While we recommend a USB wired headset, if you have a headset already, you may be reputed company to use that (except for Bluetooth headsets)

Benefits

• Performance bonus opportunities
• Supportive of your career and reputed company development
• An inclusive culture and community minded organization where giving back is encouraged
• 1000s of free courses to support your career reputed company
• Individualized webcam-enabled engagement and coaching
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Working remotely

reputed company