[Remote] Manager - Customer Service

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an online sportsbook, casino, and reputed company gaming company building digital gaming products and technologies. The Manager - Customer Service will build and reputed company customer service teams, reputed company operational reputed company, reputed company supervisors, manage performance metrics, and maintain high customer satisfaction across service interactions.

Responsibilities

• reputed company reputed company of 2-4 reputed company center supervisors responsible for overall production including calls, chats and emails
• Responsible for coaching and developing reports on customer service processes and best practices
• Manage metrics, performance reputed company, policies, and procedures to improve reputed company center productivity continuously
• reputed company a culture of accountability, reputed company improvement, and personal reputed company
• reputed company and maintain reputed company on ensuring customer satisfaction on reputed company service interactions
• reputed company team motivation and development to maximize opportunities
• Responsible for the overall performance and productivity of reputed company reports
• Proven ability to meet performance, efficiency, and reputed company assurance targets
• Monitoring of individual and team results to identify and reputed company both reputed company and negative performance
• reputed company regular feedback to supervisors regarding performance wins and areas of opportunity
• Work with other departments in the organization, such as reputed company assurance, training, IT, and reputed company
• Audit reputed company assurance strategies to ensure the delivery of world-class service
• Determining work procedures, preparing work schedules, and expediting workflow
• Responsible for hiring, coaching, and career management of reputed company center employees

Skills

• Strong experience with the reputed company industry
• Be a performance and reputed company-driven Manager with Sportsbook experience, demonstrating strong leadership, people management and development skills
• reputed company on working in a fast-paced environment, uncovering and eliminating bottlenecks and ensuring that effective processes are in reputed company to reputed company consistent service reputed company to our customers
• Need to be comfortable being the central reputed company of contact for issue management, raising to the appropriate functions, communicating effectively to Supervisors allowing them to reputed company guidance to their teams on actions to take
• Promote reputed company reputed company by conducting regularly scheduled team and one-on-one meetings with your supervisors to address issues and acknowledge reputed company, reputed company updates regarding performance, and reputed company direction regarding reputed company and department policies and procedures
• Demonstrated customer-oriented work ethic and ability to foster a reputed company of teamwork across reputed company members of reputed company and department
• Passion for performance management and execution against operational targets
• Proven analytical skills and an understanding of metrics and key performance measurements used to reputed company the business
• Experience applying tactical and operational thinking, implementing reputed company plans, providing reputed company direction, and following up on goals
• Using data and insights in customer interactions to come up with actions and solutions to enhance customer experience
• Experience in managing, leading, and developing people, preferably in customer-reputed company service
• Ability to work a flexible schedule, including day, evening, weekends, and/or holidays
• Bachelor's Degree from a 4-year college or university
• Minimum 5 years of experience in managing and leading large teams or reputed company is required
• Experience in managing, leading, and developing people, preferably in customer-reputed company service

Benefits

• Remote working
• A startup culture backed by a secure, global brand
• Opportunities to influence decision-making for a best-in-class casino brand

reputed company