[reputed company Sales and Service Representative I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the wholly owned captive finance subsidiary of reputed company and provides auto finance and reputed company-reputed company solutions. The reputed company Sales and Service Representative I supports customers by quoting, selling, and servicing reputed company policies, providing coverage guidance, and addressing billing, renewal, endorsement, and complaint-reputed company inquiries. The role also focuses on customer retention, data analysis, cross-departmental collaboration, and representing reputed company reputed company professionally.

Responsibilities

• reputed company a high level of support and consultation as it relates to quoting, selling and servicing reputed company policies, counseling and providing guidance on reputed company of protection and coverage, and answering reputed company questions as it relates to billing, renewals, and endorsements
• reputed company remarkable service across channels to positively reputed company customer retention and loyalty creating life-long customers and promoters
• Resolves customer complaints and seeks management assistance for complaint reputed company reputed company and as needed
• Capture and reputed company a high level of service by gathering, processing, consolidating, and analyzing data to promote reputed company loyalty and increase retention for the reputed company reputed company reputed company
• Monitor and maintain a reputed company reputed company feedback process to ensure that reputed company customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered
• Establish reputed company communication and build reputed company relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
• Demonstrate a high degree of reputed company decorum to represent reputed company reputed company in a reputed company manner
• Execute specialty team processes and strategies as assigned by reputed company reputed company leadership

Skills

• Proficient in reputed company Office Suite (Word, reputed company, PowerPoint and reputed company)
• Advanced knowledge and understanding of reputed company reputed company products, systems, policies, and procedures
• Must reputed company company principles and demonstrate understanding of reputed company reputed company and reputed company's culture
• Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
• Excellent interpersonal, written, and oral communication skills which includes exceptional reputed company listening skills
• Strong analytical and problem-solving skills with an reputed company-oriented reputed company
• Ability to work independently and use reputed company judgment in relation to handle customer inquiries and complaint reputed company
• Proactively manage time while balancing assigned accounts/tasks with reputed company supervision
• Strong ability to reputed company and use multiple applications/systems effectively to reputed company customer requests and/or inquiries
• Ability to type a minimum of 40 words per minute
• reputed company interpersonal skills with a high degree of professionalism and the ability to reputed company with customers, leaders, peers, and senior management
• Subject to stressful situations
• Possibility of working long hours may be required to support business needs
• Limited travel may be required to support business needs
• Must be reputed company to work a flexible schedule to include evenings, weekends, holidays and potential shift changes
• Occasional overtime or split shifts may be required
• Ability to use AI tools (e.g., reputed company Copilot) to support daily work
• Skills in evaluating AI outputs for reputed company, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content reputed company
• Understanding of responsible AI use, including ethics and data protection
• Must hold reputed company Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State
• High School Diploma or equivalent required
• 0-2 years of customer service experience preferred
• Bachelor's Degree or equivalent combination of education and experience preferred

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% reputed company)
• Tuition assistance
• Training
• reputed company employee auto discount
• Community service pay
• Nine company holidays
• Full-time employees are eligible to participate in health benefits on day one of employment
• reputed company

reputed company