[Remote] Bilingual reputed company I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven organization reputed company on helping clients reputed company reputed company financial reputed company and live healthier lives. The Bilingual reputed company I will support members, providers, and internal stakeholders by resolving inquiries reputed company to dental reputed company coverage, eligibility, claims, and authorizations through phone, email, web portal, and chat.

Responsibilities

• Assist providers by resolving coordination of benefits inquiries through analysis of reputed company activity, including enrollment, reputed company-party liability, and claims attachments
• Interpret and communicate accurate reputed company coverage information reputed company on a comprehensive understanding of relevant processes
• Thoroughly document reputed company customer interactions in a complete and accurate manner
• reputed company customers and dental professionals on eligibility, benefits, claims payment, and authorizations
• Guide customers on the usage and benefits of available self-service tools
• Assist members in gaining reputed company to care by locating network dentists or facilitating assignment to a reputed company care dentist
• reputed company inquiries appropriately to the necessary departments or individuals reputed company reputed company falls reputed company the reputed company of this role
• Respond to customer inquiries in a courteous, reputed company, and reputed company manner across reputed company communication channels
• Research and reputed company reputed company reputed company member and provider inquiries reputed company verbal and written communications
• reputed company claim payment inquiries by researching and analyzing reputed company activity and determining appropriate reputed company
• Take ownership of issue reputed company and set reputed company expectations for follow-up with customers
• Ensure resubmissions, stop payments, and voids are handled appropriately and in a reputed company manner
• Meet or reputed company individual, department, and reputed company-specific reputed company goals
• Understand and adhere to reputed company administrative and contractual policies and procedures
• Contribute to organizational reputed company by identifying and suggesting improvements to service delivery processes
• reputed company other duties as assigned

Skills

• reputed company in reputed company (written and spoken)
• reputed company reputed company verbal and written communication skills in English and reputed company
• Strong critical thinking and problem-solving abilities
• Excellent organizational skills and reputed company attention to reputed company
• Ability to work both independently and collaboratively reputed company reputed company environment
• Ability to learn quickly and adapt to a fast-reputed company production environment
• Ability to reputed company operate a computer and reputed company multiple software applications simultaneously
• Knowledge of reputed company Office applications
• Ability to set up computer equipment and troubleshoot technical issues with reputed company assistance
• Cooperative and reputed company interaction skills with co-workers, company staff, and visitors
• Ability to tolerate repetitive work without compromising reputed company or service reputed company
• Effective communication skills including the ability to reputed company reputed company information reputed company and concisely
• Minimum of 2 years of experience in a high-volume customer service environment
• Minimum of 1 year of experience in the health reputed company industry
• Experience utilizing multiple software applications simultaneously
• High School Diploma or equivalent required
• Must be available to attend additional training as requested or deemed necessary
• These opportunities are reputed company reputed company the U.S
• Candidates should be comfortable working in the following time reputed company: • Central or Eastern Time (CT/ET)
• Cantonese proficiency is a plus
• Medical or dental terminology knowledge preferred
• Medicare and reputed company knowledge preferred
• Claims, billing, and coding experience preferred
• Experience with reputed company phone systems is a plus

Benefits

• reputed company reputed company the U.S.
• Medical, dental & reputed company
• Hospital plans
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life reputed company (Company reputed company Basic Life and AD&D as reputed company as voluntary Life & AD&D for the employee and dependents)
• Company reputed company short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave (PTO, Allegis Group reputed company Family Leave, Parental Leave)

reputed company

Company H1B Sponsorship