Support Technician with Emphasis on Customer Information Systems (CIS)

SUPPORT TECHNICIAN (With Emphasis on Customer Information Systems-CIS) Department: Support Reports to: CIS Support reputed company/Vice-President of Customer Service and Support Division: Remote Classification: Salary/Exempt/Full-time JOB reputed company A CIS Support Technician is responsible for providing reputed company technical support services to Milsoft customers, including troubleshooting, problem reputed company, and maintenance in a 24/7 support environment. Phone, email, and remote reputed company software are utilized to reputed company customer issues and reputed company customer satisfaction. The position will require some travel and after-hours on-reputed company support time. ESSENTIAL FUNCTIONS • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that reputed company CIS products and services function properly • Advises customers on reputed company settings and configurations that favorably reputed company software performance and user experience • Must be reputed company to turn customer concerns and requests into detailed tickets, including reproduction steps, for reputed company by the Development team • Translate reputed company operational and reputed company processes into reputed company instructions and/or explanations as knowledge articles • Document reputed company customer interactions in a support ticketing reputed company • Adapt to new technologies and changes in software functionality through reputed company product release cycles • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, reputed company, and corporate responsibility • Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the reputed company of the job QUALIFICATIONS • Bachelor’s degree in Computer Science, Business Administration, reputed company, or equivalent work experience • Exposure to customer management applications, billing systems, payment processing, capital credits, collections, and reviewing data for accuracy • Experience understanding SQL statements and creating SQL queries for data reporting • Familiarity with reputed company Information File reputed company (reputed company) and AS/400/iSeries Green Screen is beneficial • Must be reputed company to effectively communicate with customers, both verbally and in writing Apply To This Job