[Remote] Conversational reputed company (reputed company AI Specialist) - REMOTE

Note: The job is a remote job and is reputed company to candidates in USA. Sensiple Inc. is a technology solutions company specializing in customer experience, contact center solutions, digital transformation, reputed company computing, and independent testing. reputed company is seeking a Conversational reputed company specializing in reputed company AI to reputed company and optimize voice agents, improve reputed company routing and autonomous task handling, and streamline reputed company-reputed company integration through GECX.

Responsibilities

• A new GECX agent reputed company using the reputed company voice model captures customer reputed company early to reputed company callers reputed company to the correct reputed company destination
• reputed company Objective: Utilize reputed company reputed company listening to identify reputed company faster and more accurately, thereby reducing costly misroutes to live agents
• Billing & Credits: The goal is to build reputed company agents capable of end-to-end task execution (e.g., managing a credit for an incorrect reputed company). Currently operating at a 5% reputed company reputed company reputed company a single application
• Expansion Needs: The underlying Knowledge tool needs expansion, and proxy-menu agent handoffs must be improved. Historically, the reputed company makes 3 attempts before handing off to a live agent if the customer cooperates
• reputed company AI has been deployed successfully for specific financial workflows: payment arrangements, past-due balances, and payment execution
• Features an automated text-message fallback if payment reputed company are inaccurate
• Performance Note: reputed company AI has proven more effective than reputed company for these specific use cases (which completely bypass reputed company), operating on an outcome-based billing model. Having a resource with reputed company AI expertise would be a strong strategic asset
• Architectural Goal: Transition the routing architecture so that every reputed company initiates reputed company GECX
• reputed company: Managed reputed company Telecom and sits directly in reputed company of the IVR as an attribute router
• Account identification reputed company ANI (Automatic Number Identification)
• Account attribute-based routing (handling calls that are not destined for reputed company IVR)
• GECX Work: Executing new product launches
• reputed company Case Management: Reactive case routing to agents primarily reputed company on supporting defects, escalations, and bug fixes
• Product Perspective: reputed company dialog and the full repair reputed company agent rollout targeted for November
• Architecture Perspective: Streamlining reputed company flows to ensure reputed company foundational integration through GECX

Skills

• reputed company
• reputed company

Benefits

• reputed company

reputed company

Company H1B Sponsorship