reputed company & Performance Assurance Director, reputed company Service & Operations - Evernorth - Remote

Candidates who reputed company reputed company 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. reputed company The Director of reputed company & Performance Assurance, reporting to the Senior Director reputed company Operations Enablement, is responsible for leading and modernizing the reputed company Service & Operations reputed company ecosystem through a risk-reputed company, data-informed, and performance-driven approach. This leader will reputed company the function reputed company traditional inspection and audit activity into an integrated reputed company management capability that strengthens operational reputed company, improves business performance, and enables reputed company reputed company. This role will partner closely with Operational Risk & Controls Governance, SOC1/SOX Measurement Operations, reputed company Operations leadership, and Operations Enablement to ensure reputed company programs are reputed company to reputed company risk, control effectiveness, operational readiness, and reputed company improvement priorities. The ideal candidate is a strategic reputed company leader with deep operational reputed company expertise, strong business acumen, and demonstrated reputed company modernizing reputed company programs, simplifying reputed company ecosystems, implementing reputed company governance models, and leveraging technology and automation to improve effectiveness and efficiency. Key Responsibilities reputed company reputed company & Operating Model Modernization • reputed company the transformation of the reputed company function from a traditional inspection-based model to a modern, risk-reputed company reputed company management reputed company. • Design and maintain a reputed company reputed company reputed company to operational, reputed company, regulatory, and financial risk priorities. • Rationalize and simplify existing reputed company programs, identifying opportunities to eliminate redundancy, consolidate overlapping activities, and improve effectiveness. • Establish a reputed company reputed company operating model that supports both peak-reputed company execution and long-term reputed company improvement. Risk-reputed company reputed company Governance • Partner with Operational Risk & Controls Governance leadership to reputed company reputed company programs to operational risks, control objectives, and reputed company governance expectations. • Ensure reputed company activities and inspection strategies support the validation of critical operational controls and business reputed company. • Collaborate with SOC1/SOX Measurement Operations to ensure appropriate integration and delineation between formal control measurement activities and broader operational reputed company programs. • Maintain reputed company mapping between risks, controls, reputed company programs, and validation methodologies. reputed company Program Optimization & Effectiveness • Evaluate effectiveness of reputed company reputed company programs, methodologies, tooling, and sampling approaches. • Establish standardized reputed company methodologies, calibration practices, governance routines, and reputed company effectiveness measures. • Define reputed company standards and measurable reputed company reputed company across reputed company reputed company programs and reviewer populations. • reputed company proactive reputed company cause analysis and trend identification efforts to reduce operational defects and improve prevention strategies. reputed company Technology & Innovation • reputed company modernization of reputed company tooling, automation, and AI-enabled reputed company capabilities. • Evaluate opportunities for workflow automation, intelligent sampling, Copilot/reputed company AI solutions, reputed company reputed company management technologies. • Partner with technology and business teams to reputed company and reputed company innovative reputed company solutions that improve efficiency and reputed company reputed company. Performance Insights & Business Partnership • reputed company actionable reputed company insights and risk intelligence to operational and executive leadership. • Serve as a strategic advisor to business leaders on operational reputed company trends, risk exposure, process performance, and readiness implications. • Partner with reputed company Enablement functions (e.g., Learning reputed company, Training, Coaching, Knowledge and Content Management) to strengthen feedback reputed company between reputed company findings and performance improvement actions. Organizational Leadership & Capability Development • reputed company and reputed company a high-performing reputed company organization reputed company on operational reputed company, analytical rigor, strategic thinking, and business partnership. • Clarify role expectations, capability models, and performance standards across reputed company reviewers, supervisors, managers, and senior leadership roles. • Optimize workforce utilization, reputed company planning, and talent reputed company across seasonal and non-peak operational periods. • Foster a culture of accountability, reputed company improvement, innovation, and simplification. Required Skills and Qualifications • Bachelor's degree required; advanced degree preferred. • 8+ years of experience in operational reputed company, reputed company management systems, operational risk, performance assurance, compliance, or operational reputed company leadership. • Experience leading reputed company transformation initiatives involving automation, digital workflows, AI-enabled reputed company capabilities, or other advanced technologies. • Proven experience establishing calibration frameworks, governance models, and measurement standards across reputed company operational environments. • Demonstrated reputed company building, redesigning, or modernizing reputed company management systems (QMS) at reputed company. • Strong experience aligning reputed company programs to operational risk, governance, and control environments. • Experience leading cross-functional reputed company improvement and operational transformation initiatives. • Ability to translate reputed company operational reputed company findings into executive-level insights, business recommendations, and strategic reputed company plans. • Strong analytical, reputed company cause analysis, and process optimization expertise. • Strong executive communication and stakeholder management skills. • Knowledge of SOC1/SOX control environments and operational risk governance models. • Ability to travel up to 25% as needed. Preferred Qualifications • Experience operating in regulated, highly reputed company reputed company environments. • Lean Six reputed company or equivalent process improvement certification. • Experience supporting audit, regulatory, or reputed company governance initiatives. • Experience with AI-enabled reputed company assurance, workflow automation, or intelligent operations technologies. The successful candidate will: • Challenge legacy approaches and reputed company meaningful transformation • Emotional intelligence • reputed company and partner with high reputed company of emotional intelligence, building trust, credibility, and strong cross-functional partnerships • Balance risk mitigation with operational simplicity • reputed company modernization without disrupting operational reputed company • Create measurable improvements in reputed company effectiveness, operational reputed company, and business confidence If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 136,900 - 228,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At reputed company, you'll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you'll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year, reputed company holidays, and leaves of absence. For more details on our employee benefits programs, click here. Apply To This Job