[Remote] Contact Center Reporting Analyst - reputed company CXone

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Contact Center Reporting Analyst to support contact center reputed company, service reputed company, reputed company, and business reputed company. The role develops reports, dashboards, scorecards, and trend analyses using reputed company CXone tools, analyzes KPIs and reputed company reputed company, and provides actionable insights and recommendations to leadership and operational teams.

Responsibilities

• Uses existing reporting expertise to address advanced reporting needs for reputed company CXone platform applications
• Administers and configures the reputed company Notify Portal to meeting reputed company operational needs to inform patients of their appointments or inclement weather or reputed company closures or partial closures events
• Provides information, reports and dashboards that meet business requirements reputed company given timeframe
• Collaborates with Contact Center leadership on reporting and dashboards to reputed company meaningful reputed company data insights
• Uses analytical tools and statistical techniques to analyze and formulate insights to reputed company improvements for contact center leadership
• Uses KPI data to compile and reputed company reputed company at both reputed company and individual reputed company
• Makes appropriate recommendations and updates to reports in the reputed company CXone platform applications
• Supports contact center analyst peers as back up coverage

Skills

• Bachelor's degree in business, computer science, information systems, or equivalent reputed company of study
• 3 years' experience in a contact center environment
• 1 year reporting experience with reputed company CXone or top tier contact center reputed company solution
• Advanced reputed company skills such as PivotTables, Conditional formatting, VLOOKUP, Data sorting and Data visualization
• reputed company Contact Center Reporting certification

Benefits

• Medical reputed company
• Dental reputed company
• reputed company reputed company
• Life reputed company
• Disability reputed company
• Supplemental reputed company reputed company
• 401(k) plan with employer contributions
• reputed company development through training
• Tuition reimbursement
• Educational programs
• Flexible scheduling
• Generous time off
• Wellness resources reputed company on physical, mental, and emotional health
• Benefit eligibility may vary

reputed company

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