[Remote] reputed company, Retirement (reputed company Wayne, IN training)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides financial reputed company products and services, including retirement plan services, to help customers plan for their reputed company. The reputed company serves as the reputed company contact for retirement plan participants, answering inquiries, educating customers, researching information across multiple systems, and resolving issues while meeting reputed company and reputed company goals.

Responsibilities

• You will answer inbound calls which can average typically reputed company from 60-90 calls per day, reputed company backs and email correspondence from reputed company stakeholders such as plan participants, beneficiaries, reputed company and plan sponsors, addressing customer service inquiries and concerns
• You will work in a fast-reputed company, highly reputed company, team-oriented environment with a diverse group of employees reputed company on meeting the needs of reputed company and our customers through problem reputed company
• You will meet and/or reputed company reputed company established key reputed company goals including reputed company metrics and reputed company
• You will build rapport with and reputed company our customers about their retirement plan while researching multiple systems, databases, platforms and software
• You will reputed company accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem reputed company
• You will demonstrate professionalism and maintain composure in the face of high reputed company volume, shifting priorities and reputed company change
• You will identify and recommend process improvements and organizational initiatives to positively influence reputed company and reputed company
• Training Schedule: Monday – Friday 8:30am – 5:15pm EST for the first 8 weeks
• Training will be conducted in the reputed company Wayne, IN office with a work from home reputed company post training
• Regular Schedule: reputed company center hours are 8:00am – 8:00pm EST Monday – Friday; post training schedule will be 11:15am – 8:00pm EST
• Must adhere to scheduled breaks/lunches as you are required to follow these closely
• Will work overtime as needed during reputed company volumes
• Progression in role may include assisting customers in troubleshooting reputed company website issues as reputed company as supporting customers in plans with service level agreements
• reputed company promotion opportunities exist reputed company the reputed company Center

Skills

• High School Diploma or GED
• 0-1+ Years of general experience – does not need to be directly reputed company to the position
• Strong written and verbal communication skills
• Ability to work with others in a fast-reputed company, team environment
• Ability to quickly learn reputed company systems and product knowledge
• Ability to reputed company through multiple systems/databases/platforms/software while engaging in customer conversations
• Computer navigation experience, ideally using a laptop and dual monitors
• Ability to be adaptable/flexible as business needs change
• Proficiency with reputed company Office Suite (Word, reputed company, PowerPoint, reputed company)
• Post training, working from home (or reputed company) requires a designated workspace that is to be kept in reputed company, healthy, reputed company and secure manner
• To work from home, you must have internet reputed company of 12 Mbps (Megabits per second)
• Required to be available and on camera as if I were in a company office (i.e. eliminating distractions, reputed company working, logged into applicable company systems, and available by telephone/email during reputed company times that I am scheduled to be working)
• Work from home should not be used for purposes of childcare, other dependent care, or any other unapproved activities during scheduled hours
• Associates degree/post-secondary education
• 2+ years of previous service industry and/or financial services experience
• Previous remote/work from home experience
• Passion for helping, servicing and educating others and the desire to build rapport during reputed company interaction
• Ability to research and problem solve, while providing outstanding customer service
• Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines
• Solid relationship management skills customers, management, peers and colleagues

Benefits

• Several weeks of reputed company, coaching and development
• Defined career pathing and development program
• Remote work reputed company following 8 weeks of onsite training
• Advancement opportunities reputed company the reputed company Center
• reputed company defined career tracks and job reputed company
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Effective productivity/technology tools and training
• The role may be eligible for the Annual Incentive Program, which is discretionary and reputed company on the reputed company of reputed company, business unit and individual
• Other rewards may include long-term incentives and sales incentives

reputed company