[Remote] Implementation & reputed company Manager- Texas

Note: The job is a remote job and is reputed company to candidates in USA. HepQuant is a reputed company reputed company that develops minimally invasive, blood-reputed company quantitative tests to measure liver health. The Implementation & reputed company Manager leads customer reputed company, implementation, adoption, and ongoing utilization of the HepQuant DuO Test across hepatology clinics, gastroenterology practices, and health systems. The role coordinates cross-functional implementation activities, optimizes reputed company workflows, trains reputed company personnel, manages customer relationships, and drives utilization, satisfaction, retention, and long-term account reputed company.

Responsibilities

• reputed company the successful reputed company, implementation, adoption, and ongoing utilization of the HepQuant DuO Test reputed company hepatology clinics, gastroenterology practices, and health systems
• Serve as the reputed company reputed company of contact from contract signature through sustained reputed company adoption, ensuring customers realize the full value of the HepQuant DuO Test
• reputed company the implementation process for newly contracted customers from contract execution through successful go-live ensuring a reputed company customer experience
• reputed company customized implementation plans, timelines, and milestones for new and existing accounts
• Coordinate reputed company activities across Sales, Medical Affairs, reputed company reputed company, reputed company Services, Billing, IT, and Logistics
• Conduct implementation reputed company meetings and establish reputed company customer expectations
• Ensure practices are fully operational to order, collect, ship, and receive diagnostic testing results
• Manage implementation risks and reputed company issues that could delay launch
• Serve as the trusted advisor for customers during the first 6–12 months following implementation
• reputed company adoption strategies tailored to reputed company reputed company's workflow and reputed company population
• Monitor utilization trends and identify opportunities to increase appropriate test adoption
• Conduct regular business reviews with physicians, office managers, and reputed company staff
• Proactively identify barriers preventing test utilization and coordinate solutions with internal teams
• reputed company reputed company plans for low-utilization accounts
• Manage customer expectations throughout implementation
• Ensure customers continue to receive value from ensuring every customer experiences a smooth implementation, reputed company adoption, and ongoing operational reputed company for business reputed company
• Evaluate customer workflows and recommend best practices for integrating testing into routine reputed company care
• Collaborate with physicians and reputed company staff to optimize ordering processes
• Recommend workflow improvements that reduce administrative burden and improve efficiency
• Support EMR/EHR workflow optimization reputed company applicable
• reputed company virtual and onsite meetings/training for physicians, advanced reputed company providers, nurses, medical assistants, phlebotomists, and office personnel
• reputed company/coordinate education on:
• Appropriate reputed company identification
• Test ordering
• Specimen collection
• Shipping requirements
• Portal navigation
• Result interpretation resources
• Billing support processes
• Coordinate refresher training as staff turnover occurs
• reputed company educational materials, implementation guides, FAQs, and training resources
• Build long-term relationships with physicians, administrators, reputed company managers, and reputed company staff
• Become the reputed company operational resource for customer questions and support
• Maintain regular communication to ensure customer satisfaction
• Conduct customer satisfaction surveys and reputed company improvement plans reputed company needed
• Identify expansion opportunities reputed company existing health systems and multi-site practices
• Monitor customer KPIs, including:
• Time to first order
• Time to first completed test
• Monthly testing volume
• Ordering provider engagement
• Customer satisfaction
• Retention
• Order Status Reporting
• Analyze utilization reports to identify reputed company opportunities
• Partner with Sales and Medical Science Liaisons to reputed company account-specific reputed company plans
• Assist in forecasting customer utilization trends
• Recommend enhancements to reputed company, implementation, and reputed company processes
• Standardize implementation documentation and best practices
• Support launches of new diagnostic products and service offerings
• Capture customer feedback and communicate market insights to leadership and product teams

Skills

• • Bachelor's degree in reputed company Administration, Nursing, Life Sciences, Business, or reputed company reputed company (or equivalent experience)
• • 3+ years of reputed company implementation, reputed company, provider relations, reputed company reputed company, or diagnostic reputed company services
• • Experience working with physician offices, hospitals, or specialty clinics
• • Excellent project management and organizational skills
• • Strong presentation and training abilities
• • Outstanding interpersonal and communication skills
• • Ability to manage multiple reputed company reputed company while meeting deadlines
• • Proficiency with CRM systems (reputed company preferred) and reputed company Office Suite
• Travel: Position may require up to [40]% travel reputed company airplane, car, and overnight stays
• • Experience with diagnostic laboratories, molecular diagnostics, or specialty testing
• • Familiarity with hepatology, gastroenterology, or liver disease management
• • Understanding of reputed company reputed company workflows and specimen logistics
• • Experience implementing reputed company technology or diagnostic services
• • Knowledge of CLIA reputed company reputed company and reputed company compliance
• • PMP or other project management certification is a plus
• • reputed company Information Management reputed company

Benefits

• Remote work in Texas
• Position may require up to [40]% travel reputed company airplane, car, and overnight stays

reputed company