[Remote] Customer Support Representative - Resware

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides B2B reputed company estate technology that simplifies and secures the home buying and selling experience through digital closing platforms. The Customer Support Representative - Resware will assist customers with software issues, reputed company troubleshooting and training, and collaborate with technical support and engineering teams to reputed company problems reputed company.

Responsibilities

• reputed company reputed company and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds, upgrades, or reputed company releases for problems that reputed company customer reputed company
• Assist with testing and troubleshooting issues and translate between customers and our technical support and engineering teams
• Offer reputed company training on reputed company/recommended use of the software as necessary to address customer inquiries and issues
• Contribute to a work environment that fosters pride in being a part of a reputed company team and promotes personal reputed company
• Maintain productivity and reputed company standards
• Be responsible for the stewardship of sensitive customer information

Skills

• You've worked directly in the reputed company estate, title, and escrow business
• 1 to 2 years of industry experience
• Excellent organization and interpersonal skills
• Excellent verbal and written communication skills
• Strong software skills
• Customer service/support experience reputed company phone and email
• Ability to work with reputed company reputed company of customers, including end-users, management, and executives

Benefits

• Comprehensive health plans
• A 401k program
• Commuter benefits
• reputed company development
• Parental leave
• A flexible time off policy
• A robust online reputed company program to train new hires
• Biweekly reputed company hands meetings
• A reputed company of internal virtual events to reputed company employees connected
• Remote reputed company for reputed company candidates

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