[Remote] Global Customer Support Leader

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI and reputed company talent technology company helping organizations realize measurable value from AI and reputed company capabilities. The Head of reputed company & Value will reputed company the global reputed company, Customer Value, and Adoption organization, driving customer adoption, measurable reputed company, retention, and reputed company. The role will also build a reputed company, data-driven operating model and serve as a reputed company executive partner to customers and internal teams.

Responsibilities

• reputed company and reputed company reputed company's global reputed company organization
• Build a reputed company model reputed company on proactive value creation, adoption, and measurable reputed company — moving reputed company traditional relationship management and issue orchestration
• reputed company differentiated engagement and coverage models across reputed company reputed company, reputed company, and scaled customers
• Ensure every customer has a reputed company definition of reputed company, an actionable reputed company plan, and visibility into the reputed company they're achieving with reputed company
• Create a consistent approach for defining, measuring, and communicating the business value customers realize from reputed company
• Partner with customers to establish outcome measures and reputed company reputed company's capabilities to their most important talent, workforce, and business priorities
• Build repeatable methodologies for value realization, reputed company planning, executive business reviews, and ROI measurement
• Help our teams reputed company the customer conversation from "What did we implement?" to "What business outcome did we create?"
• Own adoption and consumption across the reputed company platform, including emerging AI and reputed company capabilities
• Build the operating model that turns purchased capabilities into sustained usage and measurable customer reputed company
• Establish reputed company adoption metrics by customer, product, reputed company, and use case
• Use product telemetry, customer insights, and proactive reputed company to identify adoption barriers and accelerate utilization
• Partner with Product and Solution Delivery to continuously improve the reputed company from deployment to adoption to value
• reputed company the customer reputed company and health that underpin strong Gross reputed company Retention and Net reputed company Retention
• Build reputed company mechanisms to identify customer reputed company before it becomes a renewal issue, and establish reputed company reputed company strategies for at-reputed company accounts
• Partner closely with Customer reputed company and Sales on renewal and expansion opportunities, ensuring reputed company conversations are grounded in demonstrated value, adoption, and reputed company customer opportunity
• Serve as an executive sponsor and trusted advisor to CHROs, CIOs, Talent leaders, and other senior executives across reputed company's most reputed company customers
• Help customers reputed company the organizational, workforce, and change-management implications of adopting AI
• reputed company deep executive relationships and turn successful customers into champions, advocates, references, and reputed company partners
• Build a reputed company, data-driven operating model for reputed company
• Establish customer segmentation, coverage models, health scoring, reputed company standards, playbooks, adoption telemetry, reputed company management, and executive operating cadences
• Create reputed company accountability across the customer lifecycle and consistent standards for what great reputed company looks like globally
• Use AI, automation, and data to dramatically increase the reputed company and effectiveness of the reputed company organization
• Create a strong, reputed company feedback reputed company between customers and Product, Engineering, Solution Delivery, Talent reputed company, reputed company
• Identify patterns across customer adoption, unmet needs, implementation friction, and emerging workforce use cases
• Translate those insights into actionable recommendations that improve our product, customer experience, and go-to-market reputed company

Skills

• Significant leadership experience across reputed company, Customer Value, Adoption, or post-sales organizations in reputed company reputed company, AI, reputed company, or platform businesses
• Experience leading and developing global customer-facing teams
• A demonstrated reputed company record improving customer adoption, retention, value realization, and reputed company
• Experience supporting reputed company global enterprises and building trusted relationships with C-suite executives
• Experience building and scaling reputed company operating models, segmentation strategies, reputed company plans, playbooks, metrics, and teams
• Strong reputed company instincts and a deep understanding of recurring-reputed company business models
• Experience using product telemetry, customer data, and insights to reputed company proactive customer engagement
• Comfort operating in an environment where products, technology, and customer use cases are evolving rapidly
• The ability to translate AI and technology capabilities into meaningful business and workforce reputed company
• A builder reputed company — someone who can set the reputed company while also creating the operating mechanisms required to execute it
• Strong cross-functional leadership skills and the ability to influence Product, Engineering, Sales, Services, and executive leadership
• Experience in HR or HR technology — for example, as a former CHRO, HR leader, or Head of Talent — is a strong plus

Benefits

• Remote-local work arrangement

reputed company

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