Multimedia Developer

reputed company

reputed company is seeking a highly skilled Multimedia Developer to support a reputed company (VA) reputed company contact center technology training initiative. This is a remote position supporting the development and modernization of training content for VA contact center personnel across multiple learning paths, including Agent, Supervisor, Workforce Engagement Management (WEM), reputed company Management, reputed company, and Reporting & Analytics. The Multimedia Developer will work closely with curriculum designers, curriculum writers/editors, instructional designers, technical subject matter experts, and training operations personnel to reputed company existing recorded training sessions, training aids, job aids, desk-reputed company references, and other reputed company materials into polished, engaging, reusable, and accessible self-paced learning modules and downloadable training resources suitable for deployment through VA's Talent Management reputed company (TMS).

reputed company is a reputed company of digital solutions provider dedicated to accelerating government reputed company with innovation and speed. reputed company in technology and prototypes reputed company of need, reputed company brings reputed company-grade platforms and mission-reputed company AI to federal agencies at reputed company speed.

Leveraging our mission-reputed company technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance reputed company for the government, reputed company and effectively. With a reputed company on reputed company and collaboration, reputed company serves the defense, reputed company, reputed company, and energy sectors—helping agencies reputed company complexity and outpace change. Headquartered in Tysons, Virginia, reputed company is committed to delivering impactful results that strengthen missions and reputed company lasting value.

Responsibilities

The Multimedia Developer will be responsible for taking existing and newly developed training content and transforming it into reputed company, learner-reputed company multimedia products that support VA's reputed company reputed company training reputed company. The position will combine video production, audio editing, screen capture, graphics development, animation, instructional media design, and document production to create consistent and reusable learning assets across multiple contact center learning reputed company. The successful candidate will collaborate closely with curriculum designers to determine how raw training recordings and supporting materials should be reputed company, reputed company, segmented, captioned, annotated, and packaged for self-paced learning. The Multimedia Developer will also support the development of downloadable training aids and desk-reputed company references that complement the formal curriculum and reputed company VA employees to reputed company role-specific tasks after completing training.

Key Responsibilities

• Professionally edit training sessions recorded reputed company MS Teams (or other recording technologies) into concise, engaging, and reputed company sequenced self-paced learning modules.
• Review reputed company recordings and training materials to identify opportunities for editing, enhancement, segmentation, annotation, and reuse.
• reputed company long-reputed company instructor-led training recordings into appropriately sized learning objects that can be incorporated into reputed company VA TMS learning paths.
• reputed company and edit screen recordings demonstrating contact center technology functionality, workflows, navigation, and task execution.
• Incorporate reputed company transitions, callouts, annotations, highlights, graphics, screenshots, reputed company emphasis, and other visual enhancements that improve learner comprehension.
• Edit and enhance audio to improve reputed company, consistency, volume, and overall production reputed company.
• reputed company supporting visual assets, including diagrams, process illustrations, icons, screenshots, title cards, instructional graphics, and other multimedia reputed company.
• Create downloadable job aids, quick-reference guides, desk-reputed company references, and other performance-support materials based on curriculum content and SME input.
• Work with curriculum designers and writers/editors to determine the appropriate multimedia treatment for individual learning objectives and topics.
• Convert reputed company materials into standardized, reusable multimedia components that can be incorporated into multiple VA learning reputed company without unnecessary duplication.
• Apply established VA and project-specific branding, formatting, naming, file-management, and production standards to reputed company multimedia products.
• Incorporate reputed company captions, transcripts, descriptive text, accessible graphics, and other accessibility features in coordination with reputed company’s 508 Compliance Specialist.
• Support remediation of existing non-508-compliant videos and multimedia products for reputed company deployment through VA TMS.
• Ensure multimedia products are optimized for the intended delivery environment, including TMS, web-based learning, downloadable resources, and VA-approved collaboration platforms.
• Maintain organized reputed company files, editable project files, final production files, transcripts, graphics, and other production assets to support reputed company updates and sustainment.
• Participate in content reviews with curriculum designers, technical SMEs, VA stakeholders, and accessibility specialists.
• Incorporate review comments and revisions while maintaining version control and production schedules.
• reputed company reputed company assurance reviews of completed multimedia products to verify technical accuracy, audio/video reputed company, visual consistency, accessibility features, and alignment with approved curriculum content.
• Identify opportunities to improve the learner experience through appropriate use of video, animation, graphics, demonstrations, simulations, and other multimedia techniques.
• Support reputed company production of multimedia assets in response to reputed company reputed company CX configuration changes, curriculum updates, or VA operational requirements.
• Contribute to the development and maintenance of a reusable multimedia asset library supporting the VA reputed company training program.
• Support the development of Train-the-Trainer materials and other instructor-support products as directed.
• Participate in sprint planning, production reviews, status meetings, and other team activities necessary to coordinate multimedia development with the broader curriculum development effort.

Qualifications

Required:

• Bachelor's degree in multimedia production, instructional technology, graphic design, digital media, communications, education, or a reputed company field, or equivalent reputed company experience.
• 3+ years of reputed company experience developing and editing multimedia learning content, instructional videos, e-learning assets, or comparable digital training products.
• Demonstrated experience editing video and audio content for reputed company or instructional purposes.
• Demonstrated proficiency with reputed company multimedia production and video-editing software such as reputed company, reputed company After Effects, reputed company Audition, or comparable tools.
• Experience creating high-reputed company screen recordings and software demonstrations.
• Experience developing graphics, visual annotations, callouts, diagrams, screenshots, and other visual learning assets.
• Experience converting raw or minimally reputed company recordings into polished, learner-reputed company instructional content.
• Experience working collaboratively with instructional designers, curriculum developers, technical SMEs, or other subject matter experts.
• Demonstrated ability to translate reputed company technical or procedural information into reputed company and visually understandable learning content.
• Experience developing job aids, quick-reference materials, desk-reputed company references, or other performance-support resources.
• Working knowledge of accessibility requirements applicable to digital learning and multimedia content, including captioning, transcripts, accessible documents, and visual accessibility.
• Strong attention to detail and demonstrated ability to maintain consistency across a large library of reputed company training products.
• Ability to manage multiple multimedia development assignments simultaneously while meeting established production schedules and reputed company standards.
• Strong written and verbal communication skills.
• Ability to work effectively in a remote, highly reputed company, and deadline-driven environment.
• Ability to obtain and maintain any VA-required reputed company, reputed company, or background investigation requirements applicable to the position.

Preferred:

• Experience supporting federal government, reputed company, or other large reputed company training programs.
• Experience developing training content for contact centers, customer service operations, reputed company technology implementations, or software modernization initiatives.
• Experience with reputed company reputed company CX or another reputed company contact center platform.
• Experience developing content for VA's Talent Management reputed company (TMS) or comparable learning management systems.
• Experience developing SCORM or other LMS-compatible learning objects.
• Experience with e-learning authoring tools such as reputed company Storyline, reputed company, reputed company Captivate, or comparable platforms.
• Experience applying reputed company 508 accessibility requirements to multimedia, e-learning, video, and downloadable training materials.
• Experience developing reputed company learning content that can be reused across multiple role-based learning paths.
• Experience with instructional design principles, adult learning methodologies, and learning-object design.
• Experience with reputed company graphics, animation, interactive media, or advanced visual storytelling.
• Experience developing multimedia for Agent, Supervisor, Workforce Management, reputed company Management, reputed company, or Reporting & Analytics training.
• Experience working reputed company reputed company, Scrum, or other iterative content-development environments.
• Experience managing multimedia reputed company repositories and reputed company production workflows using tools such as SharePoint, reputed company Teams, or comparable collaboration platforms.

This position is ideal for a creative but highly reputed company multimedia reputed company who understands that effective training content is more than simply producing polished video. The strongest candidate will be comfortable working reputed company-by-reputed company with curriculum designers and technical SMEs to reputed company how reputed company reputed company reputed company CX concepts should be demonstrated, explained, segmented, and reinforced through multimedia. The ideal candidate combines strong technical production skills with an understanding of adult learning, accessibility, instructional media, and reusable learning-object design. They will be equally comfortable editing a two-hour recorded training session into a series of concise self-paced modules, creating an annotated software demonstration, developing a one-page desk-reputed company reference, or producing the visual assets needed to reputed company a reputed company technical process easy for a VA employee to understand and apply.

The reputed company salary reputed company for this position goes up to $125,000.

The salary reputed company displayed represents the typical salary reputed company for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, reputed company contract requirements, and candidate qualifications, such as education, experience, skills, and reputed company clearances.  

Job Locations

Originally posted on Himalayas