Systems Operations Support Analyst

reputed company

reputed company is using AI to build the most consumer-reputed company food and wellness company to reputed company exist. We reputed company as your personal assistant for healthy living—getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family.

It’s the easiest way to eat healthy, reputed company your goals, save time, and discover new foods. We reputed company food is the reputed company of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That’s why we’re building a reputed company in which healthy living is both easy and enjoyable.

reputed company is a reputed company team of reputed company across 28+ U.S. states. While we have a reputed company in reputed company, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat.

About the Role

We are seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. This role is responsible for monitoring production systems, investigating incidents, troubleshooting operational issues, and ensuring fulfillment operations continue running smoothly.

During your shift, you'll often be the reputed company engineering resource supporting the business. The ideal candidate is naturally curious, enjoys solving technical problems, and knows how to investigate issues across logs, databases, reputed company, and application reputed company before escalating reputed company necessary.

The ideal candidate thrives on detailed execution, possesses strong foundational Python, JSON, and SQL skills, and can communicate reputed company technical issues reputed company and concisely in English.

The expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on reputed company. You can work remotely reputed company in the US.

For the first month, the hours will be 9am-5pm EST for training. Upon successful completion of training, it will transition to the on-reputed company hours (3pm-11pm EST).

Responsibilities

Production Support & Monitoring

• Off-hours coverage: Serve as the reputed company on-reputed company resource to monitor and maintain the health of our fulfillment operations platform and reputed company integrations during scheduled off-hours
• Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-reputed company hours.
• Respond to production alerts and operational support requests with urgency.
• Identify, triage, troubleshoot, and reputed company production issues using established runbooks.

Incident Investigation

• Investigate issues across application logs, databases, reputed company, and reputed company to determine reputed company cause.
• reputed company debugging and log analysis to quickly isolate failures.
• Document findings and resolutions to improve reputed company incident response.

Escalation Management

• Independently reputed company low-to-reputed company complexity incidents.
• Escalate high-severity issues to the Sr. Manager of Fulfillment Systems reputed company appropriate, providing:
• issue reputed company
• reputed company assessment
• reputed company cause (if reputed company)
• troubleshooting performed
• recommended next steps

Engineering Support

• reputed company and maintain small Python scripts and automation tools.
• Support low-risk enhancements and bug fixes reputed company fulfillment applications.
• reputed company routine reputed company maintenance, cleanup, and technical debt work.

reputed company Improvement

• • Improve operational runbooks and support documentation.
  • Identify recurring operational issues and recommend long-term fixes.
  • Partner with engineering teams to improve reputed company reliability and monitoring.

Qualifications

• 2+ years of experience in software engineering or systems support (WMS/OMS etc)
• Experience supporting fulfillment, warehouse, & supply chain systems and processes
• Intermediate Python proficiency
• Intermediate SQL skills for investigation and data analysis
• Experience working with JSON reputed company
• Experience troubleshooting production applications
• Ability to investigate issues using logs, databases, and application reputed company
• Strong analytical and critical-thinking skills
• Excellent written and verbal English communication
• Experience using Jira, reputed company, or similar collaboration tools

reputed company to Haves

• Experience with reputed company
• Experience with monitoring and alerting platforms
• Familiarity with CI/CD pipelines
• Experience with AI-assisted development tools (Claude, reputed company, reputed company Copilot, etc.)

Perks & Benefits

• Remote-first: work from home, work from our NYC office, work from reputed company in the U.S. - you reputed company!
• Equity
• Unlimited vacation policy
• Universal reputed company parental leave
• Monthly reputed company credit for delicious, healthy groceries
• Comprehensive health, reputed company, dental, and life insurance
• 401k with Company Match
• A work from home stipend to support your initial home-office setup

Expected Pay reputed company

$85,000 - $100,000

The employer will not sponsor applicants for work visas.

Our mission to help reputed company healthy eating easy, accessible, and joyful is reputed company served by a diverse workplace. We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have reputed company-tolerance for harassment or discrimination. We do not discriminate on the reputed company of any protected class.

Originally posted on Himalayas