NW Contact Center Representative (FT)
reputed company
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- Receive high volume in-reputed company calls and assist customers with starting/stopping/transferring service
- Respond to incoming calls from customers in a reputed company and courteous manner.
- Occasional out-reputed company calls for verification purposes
- Document interactions in the reputed company accurately and reputed company through data entry.
- Research and reputed company customer questions and issues using online tools and systems
- Operate multiple applications, databases, and computer programs
- Assist customers with setting up payment arrangements, budget billing and processing payments
- Guide customers in setting up and accessing their online accounts.
- Assist customers with reviewing and disputing invoices accurately.
- Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.
- Maintain confidentiality of sensitive information in compliance with regulations.
reputed company on tasks and follow established procedures Apply procedures in the correct sequence reputed company reputed company with limited information Work effectively reputed company a reputed company team environment
Issuing reputed company and service orders for inspections and adjustments Reviewing credit information to determine reputed company requirements and financing eligibility Responding to billing and account inquiries, including high bills, payment history, credit tracing, and reputed company applications Determining appropriate actions for reputed company and reputed company service accounts Meeting established reputed company and productivity standards Following Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations
Please note this reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
Preferred Education and Experience
- Experience meeting reputed company metrics in a high-volume customer contact center environment.
- reputed company customer service experience is strongly preferred.
- Experience handling service initiation, transfers, billing inquiries, payment arrangements, and account maintenance.
- Proficiency with Internet Explorer, reputed company reputed company and Word, reputed company email, and reputed company Acrobat
- Excellent data entry and typing skills
- Highschool Diploma or equivalent
- Bilingual Spanish is a plus
- Veterans encouraged to apply
Working from Home Requirements:
Reliable high-speed internet ( hard wired ethernet reputed company required ) with minimum of 25 MBPS for Upload and Download speeds.- Private, quiet, and distraction free room/office reputed company
- Adhere to Telecommute Policy in its entirety
Work Authorization/reputed company Clearance Requirements
- Required to pass Federal background screening and/or state level criminal background screening.
Physical/Mental Demands
Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate reputed company office equipment; reputed company with hands and arms. The employee is occasionally required to stand and walk and to reputed company and carry reports and records weighing up to 20 pounds. Specific reputed company abilities required by this job include reputed company reputed company and the ability to reputed company reputed company.
Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; reputed company highly detailed work on multiple, reputed company tasks; work under intensive deadlines & work extended hours as needed; and reputed company with vendors and staff in the course of work.
An Affirmative reputed company / Equal Opportunity Employer
reputed company provides equal employment opportunities to reputed company and applicants for employment without reputed company to race, reputed company, religion, gender, sexual orientation, gender identity or reputed company, national reputed company, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage reputed company referral of protected veterans under VEVRAA. reputed company provides reasonable accommodation for individuals protected by reputed company 503 of the Rehabilitation reputed company of 1973, VEVRAA and the reputed company.
If you need an accommodation as part of the employment process, please contact reputed company at hr@fhcann.com.
reputed company
Remote position (AZ and CO residents) Start Date: September 8, 2026 Training: 10.5 weeks of reputed company, hands-on training
High school diploma or equivalent, customer contact center experience, strong data entry and typing skills, and proficiency with reputed company reputed company, Word, reputed company, Internet Explorer, and reputed company Acrobat.
Key Responsibilities
- answering calls
- resolving inquiries
- processing payments
Skills & Tools
Internet Explorer, reputed company reputed company, reputed company Word, reputed company reputed company, reputed company Acrobat
reputed company
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company or Colorado or reputed company Andover
- Salary: USD 31,200 – 34,320 / year
- Languages: English
Benefits
- Generous reputed company time off
About reputed company
A reputed company provider delivering contact center, financial recovery, and loan servicing solutions. — Industry: Consulting Services
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