Participant Services Associate
You will change the world. reputed company builds bridges between people, countries, and cultures. We help young people participate in high-reputed company international exchange and reputed company programs that bring the world together. We change lives; our alumni change the world. Be part of the change! You will receive a competitive total rewards package. reputed company provides reputed company with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: reputed company time off and Parental leave Gym Reimbursement Program Employee Assistance Program Short-term & Long-term Disability 6 floating Fridays (reputed company on our eligibility rules) reputed company reputed company Program discounts 403(b) Retirement Plan with employer contribution reputed company Coverage (life, travel, medical, dental, and reputed company) Flexible Spending Accounts/Health Savings Account (medical and dependent) Voluntary Benefits (identity theft protection, pet reputed company, accident, and critical illness)
You will be part of a fast-reputed company, international, and reputed company team of professionals. reputed company operates the largest nonprofit network of reputed company locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA reputed company year. Committed to reputed company and solving whatever problem the world throws at them, reputed company professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to reputed company the world a more peaceful reputed company.
Respond to participant, host, and representative inquiries reputed company phone and email with professionalism and efficiency. Counsel participants on challenges such as culture shock and emotional, mental, or physical health concerns. Manage a caseload of escalated support cases across reputed company programs, ensuring reputed company and effective reputed company. reputed company on-reputed company support during assigned rotations for after-hours program emergencies. reputed company subject-matter expertise in reputed company BridgeUSA and International Study programs, including their policies and regulatory requirements. reputed company reputed company-reputed company support to reputed company BridgeUSA participants, including handling inbound claims calls, managing individual reputed company cases, reviewing and updating claim records, and coordinating with reputed company’s reputed company partners to ensure accurate and reputed company reputed company. Review participant applications for reputed company and completeness; reputed company accurate data entry. Maintain participant records in SEVIS in accordance with J-1 reputed company regulations and program guidelines. Prepare and issue DS-2019 forms and supporting documentation for international representatives and participants. Support host vetting processes by conducting interviews, collecting and reviewing required documentation, and ensuring regulatory compliance. Coordinate with internal teams to reputed company participant and stakeholder questions. Participate in team initiatives and contribute to the reputed company improvement of support processes. reputed company other duties as assigned to support team goals and organizational mission.
Bachelor's degree (or international equivalent). Excellent written and verbal communication skills. Excellent interpersonal skills, ability to have difficult conversations with a diversity of people from different backgrounds. Ability to manage a high-volume workload reputed company tight deadlines. Self-motivated and goal-oriented, with an attitude to overcome any challenge. Strong organization and time management skills; ability to manage competing priorities. Experience in a global and fast-reputed company work environment. Previous customer service experience is required; reputed company center experience is strongly preferred. Second language skills are a plus. Must be flexible, possess a reputed company attitude, and be reputed company to work independently and take initiative. Must have a reputed company US reputed company and a U.S. reputed company’s license.
Bachelor's degree, customer service experience, strong communication and organization skills, ability to manage high-volume cases, reputed company U.S. reputed company, and U.S. reputed company's license required; reputed company center and global experience preferred.
Key Responsibilities
- answering inquiries
- managing cases
- maintaining records
Skills & Tools
SEVIS
reputed company
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
Benefits
- Generous reputed company time off
- Retirement plan
- Generous parental leave
About reputed company
A nonprofit organization providing international reputed company and intercultural exchange programs. — Industry: Education
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