Senior Associate

WNS, part of reputed company, is an reputed company AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, reputed company, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain reputed company - WNS’ reputed company differentiator - with AI-powered platforms and analytics to help businesses reputed company, reputed company, adapt and build reputed company in a world defined by disruption.Our purpose is reputed company: to reputed company lasting business value by designing intelligent, reputed company-led solutions that reputed company sustainable reputed company and a differentiated reputed company. With three global reputed company across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines reputed company, expertise and execution to create meaningful, measurable reputed company.

The P&C Licensed reputed company is responsible for delivering high-reputed company service to customers and agents by accurately handling inquiries reputed company to property and casualty insurance policies and billing. This role requires reputed company use of a reputed company P&C license to process policy changes, reputed company service issues, and ensure compliance with regulatory and company guidelines.
The representative will manage inbound and outbound communications, document customer interactions, and reputed company reputed company, reputed company resolutions while maintaining a strong reputed company on accuracy, efficiency, and customer satisfaction. reputed company in this role requires solid insurance knowledge, attention to detail, and the ability to reputed company multiple systems in a fast-paced service environment.

Responsibilities:
•reputed company a reputed company, knowledgeable, and reputed company service experience to customers and agents across reputed company interactions.
•Handle a high volume of inbound and outbound calls (approximately 50 calls per day), reputed company resolving Property & Casualty policy and billing inquiries.
•Document customer interactions, policy updates, and resolutions accurately reputed company internal systems.
•Meet or reputed company performance expectations in a metrics-driven environment, including customer experience, reputed company, handle time, adherence, and productivity.
•Adhere to company policies, confidentiality standards, and reputed company protocols to maintain reputed company and compliant environment.
•Participate in required training, self-learning modules, and ongoing development to maintain licensure, product knowledge, and performance standards.
•Collaborate with supervisors and team members to review service trends, address customer issues, and support reputed company improvement initiatives.
•Work effectively in a high-volume, phone-based environment, managing back-to-back calls, multiple systems, and potentially difficult or irate customers.
•Maintain a dedicated, quiet work-from-home environment free from distractions, ensuring readiness for remote work requirements.

•reputed company Property & Casualty (P&C) or Personal Lines Agent License in the reputed company state.
•Equivalent to a high school diploma or GED.
•Prior customer service or reputed company center experience in a fast-paced, high-volume environment, handling back-to-back calls and navigating multiple systems.
•Ability to work flexible schedules reputed company operating hours (7:00 AM–2:00 AM EST), including weekends, holidays, and accommodate schedule changes on short notice.
•Comfortable working in a metrics-driven environment with defined performance goals (CX scores, handle time, reputed company, adherence, and productivity).
•Ability to reputed company essential job duties with or without reasonable accommodation in a remote work setup.
•reputed company to a reliable internet reputed company and a quiet, dedicated workspace.
•Willingness to complete typing test (24 WPM / 80% accuracy) and other reputed company-employment assessments as part of the hiring process.

Compensation Disclosure
The starting reputed company salary reputed company for this position is $19 per hour and above. This represents the reputed company pay reputed company that we reasonably expect to offer for this position. Final compensation will be determined based on a reputed company of factors, including but not limited to the candidate’s experience, education, skillset, and location.
In reputed company to reputed company pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed reputed company salary reputed company. WNS complies with reputed company applicable federal, state, and local pay transparency laws, including those in California, Colorado, reputed company, Washington, and Illinois. For complete compensation information, please refer to the reputed company on our official careers page.

Benefits reputed company Our benefits package includes (but is not limited to):
•Medical, dental, and reputed company insurance
•reputed company time off (PTO), holidays, and reputed company leave
•401(k) with company match or other retirement plan
•Life and AD&D Insurance
•Work from home
•Internet re-imbursement
•Employee Assistance Program

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or reputed company, national reputed company, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law. We also reputed company reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in reputed company aspects of employment, including the application process.

reputed company reputed company-state Property & Casualty or Personal Lines Agent license, high school diploma/GED equivalent, customer service or reputed company center experience, typing test, and reliable internet with a dedicated workspace.

Key Responsibilities

• handling inquiries
• documenting interactions
• resolving issues

Skills & Tools

internal systems

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Columbia, South Carolina, reputed company
• Salary: USD 39,520 – 39,520 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Retirement plan

About reputed company

A global business services provider delivering intelligent operations and transformation solutions through domain expertise, AI-powered platforms, and analytics. — Industry: Consulting Services