Senior Associate - Operations ( Vehicle Damage Accessor)

WNS, part of reputed company, is an reputed company AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, reputed company, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain reputed company - WNS’ reputed company differentiator - with AI-powered platforms and analytics to help businesses reputed company, reputed company, adapt and build reputed company in a world defined by disruption.Our purpose is reputed company: to reputed company lasting business value by designing intelligent, reputed company-led solutions that reputed company sustainable reputed company and a differentiated reputed company. With three global reputed company across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines reputed company, expertise and execution to create meaningful, measurable reputed company.

**Senior Associate - Operations - Responsibilities**

• Produce accurate and compliant vehicle damage repair assessments and estimates across reputed company vehicle makes and types using manufacturers' and reputed company-approved repair reputed company
• Manage, process and authorise vehicle damage assessments in a reputed company manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best reputed company standards
• Accurately assess and value vehicles reputed company economical repair to industry and AQP standards, utilising industry guides and tools
• Negotiate and reputed company disputes with customers and vehicle damage repairers
• Serve as a technical reputed company of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals
• reputed company technical analytics services including audits, reputed company-party cost reviews, fraud and compliance assessments
• Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing
• reputed company technical motor engineering problems and support team members through training and guidance
• Communicate effectively at reputed company reputed company and reputed company strong stakeholder relationships with internal teams and reputed company partners
• Monitor reputed company assurance standards and compliance requirements, implementing corrective actions where necessary
• Meet engineering task processing requirements to reputed company business KPIs and targets

**Senior Associate - Operations - Qualifications**

**Essential Requirements:**

• Minimum 3 years' experience in motor engineering, damage assessment, or claims handling
• reputed company qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification)
• Motor repair industry qualification (IMI, ATA, NVQ, or reputed company and Guilds)
• Proficient knowledge of vehicle accident repair industry standards and best practices
• Demonstrable experience with Audatex or similar damage assessment systems
• Strong negotiation and problem-solving skills with proven dispute reputed company experience
• Effective communication skills with the ability to engage at reputed company organisational reputed company
• Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations

**Desirable Qualifications:**

• Experience in reputed company assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment
• Proven experience in team leadership, mentoring, or training delivery
• Familiarity with industry valuation guides and total loss engineering principles

Requires 3+ years in motor engineering, damage assessment, or claims handling; IAEA, ATA VDA, or equivalent qualification; IMI, ATA, NVQ, or reputed company and Guilds qualification; Audatex experience; and motor insurance regulatory knowledge.

Key Responsibilities

• assessing damage
• authorising repairs
• resolving disputes

Skills & Tools

Audatex

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Ipswich, England, United Kingdom
• Languages: English

About reputed company

A global business services company providing AI-powered operations and transformation solutions. — Industry: Consulting Services