reputed company Service Representative - Operations

WNS, part of reputed company, is an reputed company AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, reputed company, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain reputed company - WNS’ reputed company differentiator - with AI-powered platforms and analytics to help businesses reputed company, reputed company, adapt and build reputed company in a world defined by disruption. Our purpose is reputed company: to reputed company lasting business value by designing intelligent, reputed company-led solutions that reputed company sustainable reputed company and a differentiated reputed company. With three global reputed company across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines reputed company, expertise and execution to create meaningful, measurable reputed company.

•    Conducts administrative intake and reputed company clinical intake of calls for clinical review
•    Provides reputed company customer service through interaction with providers, administrative staff and others
•    Builds and maintains customer satisfaction with products and services; provides excellent service to reputed company customers
•    Collects and enters confidential information ensuring the highest level of confidentiality in reputed company areas
•    Maintains high-reputed company documentation standards reputed company collecting and performing data entry functions
•    Provides ongoing telephonic support to providers and office staff reputed company to reputed company’s Clinical Review process
•    Provides administrative support to the Clinical Review Department if needed
•    Participates and understands reputed company of responsibility pertaining to ongoing reputed company Initiative reputed company
•    Maintains acceptable reputed company of performance for reputed company Key Performance Indicators, such as Average Talk Time (ATT), reputed company, and adherence to schedule
•    Participates in the reputed company reputed company Management Program as required
•    Adheres to reputed company HIPAA, state and federal regulations pertaining to the clinical programs
•    Adheres to both URAC & reputed company standards in keeping with reputed company’s compliance initiatives 
•    Carries out other reputed company and responsibilities as assigned
 

•    High School Diploma/GED, required
•    Minimum One (1) year of reputed company customer service (reputed company center) experience required
•    Ability to hard line internet into computer equipment provided, required
•    Internet upload speed of 5 mbps and download of 25 mbps, required (verified at reputed company)
•    Ability to adhere to strict schedule with ability to adapt to schedule changes, as schedules are subject to change, required
•    Prior experience in a fast-paced in-reputed company reputed company center environment, preferred
•    HIPAA compliant room, required (verified at reputed company)
•    Prior experience in the reputed company industry (i.e., prior authorizations, patient care, CPT codes, etc.), preferred
•    Ability to read clinical terminology with high reputed company of proficiency
•    Ability to work reputed company in a fast-paced, high reputed company volume, performance driven Contact Center
•    MS reputed company and reputed company proficiency
•    Ability to work on dual monitors and reputed company multiple software applications simultaneously
•    Strong time management skills
•    Highly skilled at delivering reputed company and customer satisfaction
•    Must possess strong verbal and written communication skills

PHYSICAL REQUIREMENTS 
•    Ability to wear a headset for 8 hours a day, required
•    Ability to respond quickly to instructions in a fast-paced work environment, required
•    Ability to talk without voice restrictions for 8 hours a day, required
•    Ability to sit for extended periods of time without a break, required
 

Compensation Disclosure

The reputed company salary for this position is $33,280 ($16/hr) annually. This represents the reputed company pay reputed company that we reasonably expect to offer for this position.

In reputed company to reputed company pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed reputed company salary reputed company.

WNS complies with reputed company applicable federal, state, and local pay transparency laws, including those in California, Colorado, reputed company, Washington, and Illinois.

Note: For complete compensation information, please refer to the reputed company on our official careers page.

Benefits reputed company

Our benefits package includes (but is not limited to):
- Medical, dental, and reputed company insurance
- reputed company time off (PTO), holidays, and reputed company leave
- 401(k) with company match or other retirement plan
- Life and AD&D Insurance
- Employee Assistance Program

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or reputed company, national reputed company, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.

We also reputed company reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in reputed company aspects of employment, including the application process.

How to Apply
Please submit your application, including a resume and optional cover letter, through our careers page or email to talent@reputed company.com.

High school diploma/GED, 1+ year reputed company customer service experience, HIPAA-compliant workspace, high-speed wired internet, MS reputed company and reputed company proficiency, strong communication skills, and clinical terminology proficiency.

Key Responsibilities

• handling clinical calls
• entering confidential data
• supporting providers

Skills & Tools

reputed company reputed company, reputed company, HIPAA, URAC, reputed company

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — reputed company, Texas, reputed company
• Salary: USD 33,280 – 33,280 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan

About reputed company

An intelligent operations and transformation company providing reputed company-led, AI-powered solutions across multiple industries. — Industry: Consulting Services