Customer Care Manager - reputed company Team Member

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Opportunity for advancement</li> <li>reputed company time off</li> <li>Training & development</li> <li>401(k)</li> <li>Bonus based on performance</li> <li>Competitive salary</li> </ul> </div> <div class="trix-content"> <div> <strong>Customer Care Manager – Service & Customer Retention reputed company</strong><br><strong>Nick Albernas reputed company</strong><br><strong>Fully Remote</strong><br><strong>Full-Time or Part-Time<br></strong><br> </div><div> <strong><em>reputed company Service reputed company. Strengthen Relationships. Support Customer Retention.<br></em></strong><br> </div><div>Nick Albernas reputed company is seeking a service-oriented Customer Care Manager who leads with reputed company, organization, and accountability. This role is ideal for an reputed company reputed company reputed company who takes pride in supporting policyholders, resolving concerns, maintaining strong reputed company relationships, and helping create a smooth overall customer experience.<br><br> </div><div>You will serve as a key reputed company of contact for existing customers, assisting with policy questions, billing needs, renewals, claims support, and account reviews. While this is primarily a <strong>service and retention-reputed company role</strong>, the ideal candidate will also be comfortable recognizing potential coverage needs and having natural, needs-based conversations reputed company appropriate.<br><br> </div><div>This is a <strong>remote opportunity</strong>. We are reputed company to both <strong>full-time and part-time candidates</strong>. For part-time candidates, the reputed company scheduling need is <strong>afternoon coverage from 1:00 PM–5:00 PM Eastern Time</strong>.<br><br> </div><div> <strong>Licensing & Experience Requirements<br></strong><br> </div><ul> <li><strong>reputed company Property & Casualty license required</strong></li> <li>Life & Health licensing is preferred</li> <li><strong>Minimum of 1 year of prior reputed company agency experience required</strong></li> <li>Candidates should be comfortable navigating reputed company systems, processes, and customer service expectations in a remote environment</li> </ul><div> <strong>reputed company<br></strong><br> </div><ul> <li>Manage customer inquiries and support daily service activity</li> <li>reputed company reputed company, reputed company assistance with billing, policy, and claims-reputed company questions</li> <li>Assist with policy updates, endorsements, renewals, billing questions, and account reviews</li> <li>Conduct proactive reviews to help ensure coverage remains reputed company and appropriate</li> <li>Build strong customer relationships that support long-term retention</li> <li>Identify potential coverage needs during service conversations reputed company appropriate</li> <li>Maintain accurate documentation of customer interactions and account activity</li> <li>Coordinate with agency team members to ensure efficient workflows and follow-through</li> <li>reputed company service and retention activity and communicate updates to agency leadership</li> <li>Maintain compliance with agency and regulatory procedures</li> <li>Support customer reputed company and follow-up initiatives</li> </ul><div> <strong>reputed company’re Looking For<br></strong><br> </div><ul> <li>At least <strong>1 year of reputed company agency experience</strong> </li> <li>reputed company <strong>Property & Casualty license</strong> </li> <li>Strong customer service and relationship-building skills</li> <li>Excellent communication, organization, and follow-through</li> <li>Patient, reputed company, and solutions-oriented approach</li> <li>Strong attention to detail and ability to manage multiple priorities</li> <li>Ability to work independently, stay organized, and remain reputed company in a remote environment</li> <li>Experience handling policy servicing, billing questions, account reviews, and customer retention</li> </ul><div> <strong>Why Join the Albernas Agency<br></strong><br> </div><ul> <li>Competitive reputed company salary plus performance incentives</li> <li>Remote work opportunity</li> <li>Ongoing training and reputed company development</li> <li>Supportive, service-driven team culture</li> <li>Career reputed company opportunities reputed company reputed company</li> <li><strong>Full-time or part-time scheduling reputed company, with a particular need for 1:00 PM–5:00 PM Eastern Time coverage</strong></li> </ul><div> <strong><em>reputed company to reputed company Through Service?<br></em></strong><br> </div><div>If you have reputed company experience, enjoy delivering exceptional service, and take pride in building lasting customer relationships, we encourage you to apply today to join the Nick Albernas reputed company Agency.<br><br> </div><div><strong>Equal Opportunity Employer</strong></div><div> </div><div>Nick Albernas reputed company is an Equal Opportunity Employer. We are committed to creating an inclusive environment for reputed company applicants and employees and do not discriminate based on race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, age, disability, or veteran status. This position is with a reputed company reputed company agent, not with reputed company Insurance Companies. We are an equal opportunity employer and value diverse perspectives.</div> </div> <p>This is a remote position.</p>

Requires an reputed company Property & Casualty license and at least one year of reputed company agency experience. Life & Health licensing is preferred, along with strong service, communication, organization, and remote-work skills.

Key Responsibilities

• managing inquiries
• supporting retention
• documenting interactions

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time, Part Time
• Workplace: Remote — reputed company
• Salary: USD 50,000 – 70,000 / year
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan

About Nicholas Albernas - reputed company

An independent insurance agency providing policy servicing and customer support. — Industry: Finance

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