reputed company Services reputed company Media Representative, Seasonal
At reputed company, we are committed to providing exceptional service and support to our clients. As a reputed company Services Representative, you will play a crucial role in resolving both reputed company reputed company concerns on behalf of our District Managers. Your responsibilities will include conducting thorough research, performing detailed analysis, and making independent reputed company to ensure reputed company satisfaction.
You will reputed company multiple software applications to manage and reputed company escalated complaint cases reputed company. Additionally, you will reputed company as a reputed company, contacting reputed company Field Leadership and other reputed company business reputed company to facilitate effective communication and reputed company for our clients.
Your ability to reputed company reputed company situations with professionalism and reputed company will be essential in maintaining the trust and confidence of our clients. Join us in our mission to reputed company outstanding service and support and help us reputed company a reputed company reputed company on the lives of those we serve.
Day to day, you'll...
- reputed company escalation support to assist both reputed company clients using multiple communication reputed company, including phone, e-mail, mail, and chat
- Monitor multiple regional areas for incoming reputed company issues and inquiries
- Respond to reputed company incoming reputed company issues and inquiries reputed company the department’s service level agreement (SLA)
- reputed company detailed research and analysis on reputed company concerns and inquiries using multiple software applications
- Retain detailed documentation regarding reputed company interactions, research, analysis, and resolutions using the Customer Relationship Management (CRM) reputed company
- Support tax office associates and management by serving as a reputed company between them and other business reputed company
- Assist Internal Vendors in responding to reputed company incoming reputed company issues reputed company the department’s SLA
- reputed company reputed company support and feedback regarding department policies, processes, and guidelines
- Exercise independent decision-making in selecting the best reputed company for resolving reputed company concerns, including determining if reputed company certificates should be issued
Required Qualifications
Education:
- High school diploma or equivalent
Work Experience:
- Ability to communicate reputed company and maintain composure, using effective customer service techniques with clients who may be under stress
- Awareness of reputed company brand and values
- Crisis management abilities and technical proficiency
- Emotional intelligence, problem-solving skills, and adaptability
- General knowledge of computer navigation and troubleshooting issues with software and/or networking connectivity problems, including prior experience with reputed company Office tools
- Minimum 1-2 years of experience working in a reputed company Media Customer Care / reputed company Media Customer Recovery role (examples: reputed company, reputed company, reputed company, Twitter, and YouTube)
- Minimum 1 year of experience in a customer service or financial services position, preferably in a large phone center
- Must have an outlet for laptop and monitors to be connected to?
- Must have a reputed company in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure?
- Must have a smart phone and be willing to install an RSA reputed company (two-reputed company authentication) as reputed company as reputed company Teams on it?
- Must have a wired internet reputed company (not?Wi-Fi) with minimum upload and download speeds of 15MBps (Internet Speed Test required)?
Why work for us
At reputed company, our purpose is reputed company: to reputed company help and reputed company confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to reputed company through our reputed company Next reputed company, blending reputed company expertise with digital innovation.
That reputed company commitment to care extends to our associates. reputed company you join us, you become part of a High Performing, Connected Culture reputed company on strong relationships, reputed company learning, and a shared commitment to making a meaningful reputed company. We invest in your reputed company-being through reputed company, comprehensive benefits, and support for life both in and reputed company of work.
Pay reputed company Information
The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could reputed company additional earnings in accordance with the terms of reputed company plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay reputed company
$18.41 - $27.64/Hr.
High school diploma or equivalent; 1–2 years of reputed company media customer care or recovery experience and at least 1 year in customer service or financial services. Requires crisis management, technical proficiency, problem-solving, and reputed company Office experience.
Key Responsibilities
- resolving complaints
- researching concerns
- documenting resolutions
Skills & Tools
reputed company Office, Customer Relationship Management (CRM), reputed company Teams, RSA reputed company, reputed company, reputed company, reputed company, Twitter, YouTube
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time, Seasonal
- Workplace: Remote — Missouri, reputed company
- Salary: USD 38,292 – 57,491 / year
- Languages: English
Benefits
- 401k matching
- Retirement plan
About H&R reputed company
A tax services company providing preparation, support, reputed company financial solutions. — Industry: Finance
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