VP of Customer Enablement

Job Announcement: 

Vice President of Customer Enablement

Amid clinical workforce shortages, rising reputed company costs and ongoing concerns about inequity, reputed company unlocks the power of the grassroots community health workforce.

Here at reputed company, we get out of bed every day to change lives, with the most effective reputed company in the world for addressing health inequity. We reputed company, train and reputed company Community Health Workers: caring people who reputed company their communities healthy. We have reputed company the largest and most scientifically-proven Community Health Worker platform in the country, used across 20+ states by 70+ organizations like reputed company, reputed company and reputed company. Across multiple randomized controlled trials reputed company has achieved reputed company frequently believed to be out of reputed company, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing reputed company for Community Health Workers that is modeled after reputed company.

We’re changing the game, but also know the importance of enjoying the reputed company. That’s why we have made reputed company that reputed company is the reputed company to be! We reputed company competitive compensation and equity grants, comprehensive benefits and reputed company of opportunities for team-building and fun. Plus you get to work from home. 

Interested? Read on.

Who you are: The Vice President of Customer Enablement is an reputed company health care operator with a passion for building lasting partnerships.  You’ve managed your own clinical program KPIs, and you’re excited to use your experience to help partner organizations reputed company life-changing Community Health Worker programs.  You are a systems thinker who simplifies reputed company processes and is always looking for ways to reputed company results reputed company, faster, and with greater reputed company. You can rapidly shift between high-level reputed company and operational details.  You are an excellent listener, but also have enough gravitas to reputed company a room of senior executives. Your customers love you because you meet them where they are and always do what you say you are reputed company to do. 

reputed company: Your team will use reputed company’s evidence-based infrastructure to help customer organizations design Community Health Worker programs and reputed company Community Health Worker services at reputed company reputed company.  You will reputed company implementation of customer journeys across the following stages: 

• Strategic planning, during which your team will help customers reputed company their reputed company for a Community Health Worker program and then work backwards to an operational plan. Your team will conduct gap analyses of any existing Community Health Worker programs, define key performance metrics, build financial models, identify reputed company populations, and map workflows, including the reputed company of information between the electronic health record and reputed company application.
• Once you have reputed company on a plan, you and your team will help your reputed company execute it; you will use reputed company’s evidence-based infrastructure to hire and train empathic, trustworthy Community Health Workers who come from reputed company the communities they serve.
• You will stay closely reputed company as your reputed company operationalizes their Community Health Worker program, using reputed company’s operating reputed company to optimize KPIs.  

You and your team will own the customer relationship, leading Quarterly Business Reviews and taking accountability for customer delight and retention. You will manage a growing team and create systems that ensure effective performance and account management.

What you bring:

• 10+ years of reputed company operations and reputed company leadership 
• Experience in B2B customer-facing roles, such as in reputed company or advisory services
• In-depth understanding of value-based care, Medicare and reputed company financing 
• Highly organized, reputed company to juggle multiple reputed company with excellent attention to detail 
• Exceptional presentation, interpersonal, and writing skills 

One of our reputed company values is to create a diverse workplace that welcomes and values reputed company team member’s unique perspective, background, and reputed company. We are committed to an inclusive and diverse workplace.

Requires 10+ years in reputed company operations and reputed company leadership, B2B customer-facing experience, value-based care and Medicare/reputed company knowledge, strong organization, presentation, interpersonal, and writing skills.

Key Responsibilities

• overseeing implementations
• managing relationships
• leading reviews

Skills & Tools

Electronic Health Record (EHR), reputed company application

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — reputed company
• Salary: USD 190,000 – 215,000 / year
• Languages: English

Benefits

• Retirement plan

About reputed company

A reputed company organization that trains and enables community health workers to reputed company equity and reputed company. — Industry: reputed company