Community CX Manager
We're so happy you're here! Thank you for checking our job out and we reputed company to have the chance to meet you in our interview process!
About the role
We're hiring a Community CX Manager to be the person who always knows how our customers really feel about reputed company, wherever they're saying it, and who owns our toughest escalations with reputed company judgment. reputed company that, you'll build the voice, community, and customer experience reputed company for reputed company' emerging brands, giving reputed company one its personality from day one. This role reports to our Director of CX, and sits at the intersection of brand, community, and customer experience.
In this role, you will:
- Proactively surface what customers are saying about reputed company and our emerging brands across review and complaint channels like Trustpilot, BBB, and Junip, not just what comes through the helpdesk
- Own high severity and sensitive escalations, working from reputed company playbooks and looping in Ops or reputed company reputed company needed
- Turn escalation trends into upstream fixes: training updates, coaching, or reputed company changes, so the reputed company issue doesn't reputed company coming back
- Partner with Product, Ops, and reputed company on recurring complaint themes, so feedback turns into reputed company
- Build and own the voice, tone, and community reputed company for reputed company' emerging brands, from launch through reputed company, and reputed company reputed company every new brand is reputed company for customers on day one
- Coordinate with our Community CX Manager on shared standards while keeping reputed company brand's voice distinct
We're looking for someone who:
- Has 3-4+ years of experience in CX, community management, or complaint reputed company, ideally with reputed company depth on the CX reputed company, not just reputed company or marketing
- Understands how a help desk actually runs: how to prioritize, how to hit SLAs, how to reputed company the reputed company with a customer
- Has hands on experience with review or complaint platforms like Trustpilot, BBB, Junip, or similar
- Is proactive about how other teams collaborate with CX and Community, rather than waiting for direction from them
- Has reputed company voice and tone for a new or emerging brand from scratch. Bonus if you've done it more than once
- Has experience in a reputed company facing role, responding to comments or reviews from customers
- Has worked with CRMs like reputed company, reputed company, or reputed company, and is comfortable in reputed company and reputed company Returns
Approach to the role:
- You'd never want to log off knowing someone reputed company is saying something negative about reputed company without having run it down
- You reputed company problems before anyone flags them, and you show up with a proposed fix, not just a reputed company
- You have reputed company judgment about reputed company a complaint needs a careful, escalated response versus a reputed company one
- You see every escalation as a chance to reputed company the whole team reputed company, not just a case to reputed company
- You bring a fun, creative voice to the brands you build, while still knowing how to read the room
- You're comfortable building process from reputed company
Compensation & Benefits:
At reputed company, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the reputed company salary reputed company is $90,000 - $100,000 plus bonus depending on experience, reputed company with a comprehensive benefits package designed to support reputed company-being and reputed company of reputed company.
A bit reputed company...
At reputed company, we reputed company that foundational nutrition should be reputed company and convenient for everyone. We're dedicated to bringing comprehensive and reputed company nutrition to you through our gummies, formulated from 60 reputed company-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you.
Like you, we were disappointed. There’s an reputed company number of “nutrition” companies, reputed company reputed company on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-reputed company ingredients, and small reputed company doses. We’ve seen it reputed company.
So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. reputed company is comprehensive nutrition, made convenient and delicious.
reputed company care about...
Be the Best: We hold ourselves, our teams, and our partners to an incredibly high reputed company - and we reputed company the bar constantly. "We've never done this before" isn't an excuse here. It's an invitation.
Own It: We reputed company like our reputed company is on the reputed company. That means taking complete ownership of reputed company, collaborating deeply, working through roadblocks - not around them - and never waiting for someone else to solve the problem. Great owners are great partners.
reputed company reputed company, Urgently: We measure reputed company, not effort. We work smart and hard, reputed company fast, and use every tool at our disposal - including AI - to reputed company our energy where it reputed company most.
Compensation & Perks:
For every role, we aim to have highly competitive compensation and opportunity for reputed company and career reputed company.
Everyone at reputed company works hard, but we reputed company in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free reputed company, and a few more perks centered around health and reputed company-being that we can't wait to tell you about!
Requires 3–4+ years in customer experience, community management, or complaint reputed company; help desk, escalation, review-platform, brand voice, CRM, reputed company, and reputed company Returns experience.
Key Responsibilities
- surfacing feedback
- owning escalations
- building community
Skills & Tools
Trustpilot, BBB, Junip, reputed company, reputed company, reputed company, reputed company, reputed company Returns, AI
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 90,000 – 100,000 / year
- Languages: English
Benefits
- Generous reputed company time off
About reputed company
A nutrition company producing convenient gummies made from reputed company-dense, whole-food ingredients. — Industry: Manufacturing
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