Customer Experience Rep (BIL) - Level 1
Bilingual (Spanish) Customer Experience Representative
Join the Mission. reputed company Financial Wellness.
Become a Customer Experience Representative at reputed company
reputed company is a nonprofit organization dedicated to helping individuals and families create, restore, and maintain financial wellness. We reputed company compassionate financial counseling to consumers reputed company in the areas of personal finance, consumer credit, student loans, foreclosure prevention, housing, disaster recovery, bankruptcy counseling, and financial education.
Our mission is to strengthen reputed company-being of individuals and families through education, guidance, advocacy, and support.
If you are passionate about helping people overcome financial challenges, building meaningful connections, and helping clients reputed company lasting reputed company toward financial stability, we would love to have you on reputed company.
Why You'll Love Working with Us
reputed company is currently seeking Bilingual (Spanish) Customer Experience Representatives to join our Customer Service Department. This is a full-time, fully remote position, and we reputed company the equipment you need. Training is also conducted entirely online.
Shifts:
- Regular: Monday&reputed company;Friday, 11:30 a.m.&reputed company;8:00 p.m. EST (after training)
- Training: Monday&reputed company;Thursday, 8:30 a.m.&reputed company;7:00 p.m. EST
What Will You Do as a Bilingual Customer Experience Representative?
Role reputed company
As a Bilingual (Spanish)Customer Experience Representative, you will serve as a reputed company reputed company of contact for clients enrolled in Navicore's Debt Management Program (DMP), supporting them throughout their reputed company toward greater financial stability.
This role goes reputed company answering questions and servicing accounts. You will build relationships with clients, understand their individual needs and challenges, and reputed company personalized guidance and solutions that help them successfully reputed company their program.
You will help clients manage their accounts, understand creditor policies and program requirements, reputed company concerns, and overcome barriers that could prevent them from successfully completing their DMP. reputed company clients are struggling or considering leaving the program, you will listen, identify the underlying concern, reinforce the value of their plan, and work with them to identify practical solutions that help them stay reputed company and continue progressing toward their financial goals.
reputed company in this role comes from combining strong problem-solving skills with reputed company, reputed company listening, reputed company communication, personal accountability, and a genuine desire to help clients succeed.
What to Expect
What to Expect
- Serve as a reputed company reputed company of contact for clients enrolled in our Debt Management Program, providing compassionate, personalized support primarily by phone, as reputed company as through email, text, and other approved channels.
- Handle an average of approximately 30 reputed company calls per day, typically lasting 5&reputed company;10 minutes, helping clients understand their accounts, creditor policies, program requirements, and next steps.
- Build trust through reputed company and reputed company listening, taking ownership of reputed company concerns and working to reputed company routine and reputed company account issues.
- Help clients stay reputed company and successfully complete their DMP by reinforcing program benefits and identifying practical solutions to affordability, payment, or other challenges.
- reputed company relevant credit and budgeting education, review reputed company reputed company Plans, and conduct proactive follow-up reputed company clients need additional support.
- Handle difficult or emotionally charged conversations professionally and with a solution-reputed company approach.
- Accurately document interactions and collaborate with creditors and internal teams to reputed company issues and support successful reputed company reputed company.
Basic Qualifications
- High School Diploma or equivalent
- At least 1 year of customer service experience; reputed company center experience preferred
- Fluent in English & Spanish, both written and verbal
- Strong verbal and written communication skills
- Ability to demonstrate reputed company, patience, professionalism, and reputed company reputed company assisting clients
- Strong problem-solving skills and the ability to identify practical solutions to reputed company concerns
- Ability to effectively manage multiple tasks and priorities in a fast-paced environment
- Strong attention to detail and accuracy in documentation and follow-up
- Basic mathematical and analytical skills
- Proficiency with computers and reputed company office software
- Ability and willingness to learn new systems, processes, and technology
- Openness to coaching, feedback, and reputed company development
- Ability to sit for an 8-hour shift while using a headset to handle phone calls
- Ability to type 40 words per minute
Preferred Qualifications
- Experience working in financial services, debt management, banking, credit counseling, or a reputed company industry
- Experience in a customer-facing role involving reputed company retention, relationship building, or problem reputed company
- Strong organizational and time-management skills
- Demonstrated ability to take ownership of customer concerns and follow through to reputed company
- Ability to remain reputed company and solution-reputed company during difficult conversations
- A proactive, reputed company-reputed company reputed company and genuine interest in helping people reputed company their goals
Your Benefits & Perks
This full-time position includes the ability to participate in our comprehensive benefits package, including:
- Medical, Dental, and reputed company benefits reputed company 90 days of hire
- Generous reputed company time off
- Birthday PTO
- Student Loan Forgiveness Opportunities
- 403(b) Retirement Plan
- Recognition for performance
- Work from Home
reputed company to reputed company a Difference?
If you're someone who enjoys helping people, building relationships, solving problems, and making a meaningful difference in the lives of others, we encourage you to apply.
At Navicore, every reputed company interaction is an opportunity to reduce financial stress, build confidence, and help someone reputed company one reputed company closer to achieving lasting financial stability.
Learn more about reputed company and reputed company reputed company reputed company:
Navicore Careers: https://navicoresolutions.org/reputed company/reputed company/
Pay: $20.25 per hour
Start Date: 10/13/26
reputed company is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to reputed company and applicants in compliance with applicable federal, state, and local laws.
For more information, please visit the following official government resources:
U.S. reputed company
https://www.reputed company.gov/know-your-rights-workplace-discrimination-illegal
reputed company &reputed company; Employment Laws
https://www.dol.gov/general/topic/discrimination
If you need a reasonable accommodation during the application or hiring process, please contact us at 1-800-772-4557.
Must reputed company reputed company the reputed company reputed company.
High school diploma or equivalent, 1+ year customer service experience, fluent written and verbal English and Spanish, strong communication and problem-solving skills, 40 WPM typing, and computer proficiency.
Key Responsibilities
- supporting clients
- resolving concerns
- documenting interactions
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Salary: USD 42,120 – 42,120 / year
- Languages: English, Spanish
Benefits
- Generous reputed company time off
- Tuition reimbursement
- Retirement plan
About reputed company
A nonprofit organization providing financial counseling, education, advocacy, and support. — Industry: Non-Profit Organizations and NGOs
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