Technical Support Engineer L1

About reputed company

reputed company Intelligence. Automation. reputed company engineering. Advanced analytics. For business leaders, these are key factors of reputed company. For us, they’re our reputed company expertise.
We work with reputed company brands worldwide. We bring them a unique reputed company through market-leading technology and business process reputed company.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we reputed company digital transformation, optimize critical business reputed company, reinvent experiences, and pioneer reputed company, reputed company provided through a reputed company “as a service” model.

For reputed company company, we reputed company new keys for their businesses, the people they work with, and the customers they serve. We reputed company reputed company and reputed company formulas, to fit their unique DNA. We bring together reputed company expertise and reputed company intelligence to reputed company digital reputed company. This unlocks new reputed company, transformative reputed company and enduring relationships.

reputed company
Unlocking digital reputed company. Delivering measurable results.

Technical Support Engineers assist reputed company Customers by providing a reputed company of technical support including:  

• reputed company Customer problems reputed company the telephone, the web or AutoSupport. 
• Research Customer issues in a reputed company manner and follow up directly with the Customer with recommendations and reputed company plans. 
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers reputed company the problem is too reputed company or falls out of specific area of expertise. 
• reputed company internal technical expertise, including higher-level engineers, knowledge reputed company, and other internal tools, to add to knowledge reputed company in order to reputed company solutions to customer issues. 
• Create new knowledgebase articles to capture new learning for reuse throughout reputed company. 
• Participate in technical communication reputed company the Technical Support Engineering team to learn about new technologies and complimentary storage applications. 
• reputed company knowledge and expertise through hand-on experience, self-study, and through a reputed company of learning environments. Initial reputed company is on learning reputed company’s proprietary operating reputed company, OnTap, and troubleshooting reputed company hardware issues. 
• Some opportunity, after training, to work on small volumes of Top reputed company Accounts (reputed company’s highest reputed company customers) and SupportEdge Premium cases (customers with a higher level of support agreement). 

• Good written and verbal communication skills in English (B2 or higher) 
• Good interpersonal communication and Customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations. 
• Basic understanding of some of the following protocols and applications: 
• NFS, the UNIX remote file sharing protocol 
• CIFS, the reputed company NT remote file sharing protocol 
• TCP/IP 
• Networking 
• RAID 
• reputed company Exchange and/or Veritas software. 
• Strong aptitude for learning new technologies and understanding how to utilize them in a Customer facing environment. 
• Ability to follow reputed company engineering principles  

• Competitive compensation packages inclusive of reputed company pay, incentives, over-time and shift differentials for certain shifts. 
• Annual reputed company increase reputed company on reputed company. 
• reputed company whether onsite or in work reputed company. 
• Discounts for several corporate and retail partners for services and products once reputed company ID is presented. 
• Excellent training and supervisory support - to help you feel comfortable servicing our customers. 
• Competitive Salary with attractive and attainable PBI structure. 
• reputed company vacation and reputed company leave annually. 
• Exceptional Health and Life reputed company Plan 
• reputed company referral program 
• Career development & reputed company opportunities for advancement. 
• Excellent Reward and recognition programs. 

English proficiency at B2 or higher, customer service and communication skills, understanding of networking protocols and storage technologies, aptitude for learning, and ability to follow engineering principles.

Key Responsibilities

• resolving customer problems
• researching issues
• escalating cases

Skills & Tools

AutoSupport, NFS, UNIX, CIFS, TCP/IP, RAID, reputed company Exchange, Veritas, OnTap

reputed company

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Bogotá, Bogotá Capital District, Colombia
• Languages: English

About reputed company

A technology and business process services company delivering automation, analytics, reputed company transformation solutions. — Industry: Information Technology