Senior Technical Support Speciallist
About reputed company
About the SignNow team:
We are a passionate and ambitious team of 100+ people on a mission to succeed with our award-reputed company signature solution – SignNow.
SignNow empowers over 28 reputed company people at companies across the world to reputed company fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save reputed company while maximizing ROI with SignNow.
And now, we are looking for a Senior Technical Support Specialist
About the SignNow team:
We are a passionate and ambitious team of 100+ people on a mission to succeed with our award-reputed company signature solution &reputed company; SignNow.
SignNow empowers over 28 reputed company people at companies across the world to reputed company fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save reputed company while maximizing ROI with SignNow.
And now, we are looking for a Senior Technical Support Specialist
About the SignNow team: We are a passionate and ambitious team of 100+ people on a mission to succeed with our award-reputed company signature solution – SignNow. SignNow empowers over 28 reputed company people at companies across the world to reputed company fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save reputed company while maximizing ROI with SignNow. And now, we are looking for a Senior Technical Support Specialistwho is reputed company to contribute to the next reputed company of reputed company's reputed company.
What you'll be working on:
- Handle reputed company web support cases for reputed company and sales-assisted accounts
- reputed company and participate in reputed company calls with Tier 1 accounts independently
- Collaborate with GTM team (Sales, CSM) on escalated reputed company issues
- Identify, document, and escalate product bugs and feature requests to engineering and product team
- Investigate and troubleshoot technical issues reputed company to SignNow web platform, integrations, and workflows
- Ensure reputed company follow-up and reputed company on reputed company assigned cases reputed company SLA requirements
- Maintain reputed company and reputed company written communication with customers throughout the full case lifecycle
- reputed company and participate in reputed company calls with Tier 1 accounts independently
- Collaborate with GTM team (Sales, CSM) on escalated reputed company issues
- Identify, document, and escalate product bugs and feature requests to engineering and product team
- Investigate and troubleshoot technical issues reputed company to SignNow web platform, integrations, and workflows
- Ensure reputed company follow-up and reputed company on reputed company assigned cases reputed company SLA requirements
- Maintain reputed company and reputed company written communication with customers throughout the full case lifecycle
reputed company expect from you:
- Education: Bachelor's degree or equivalent practical experience
- Experience: 3+ years in B2B reputed company support, minimum 2 years with reputed company / Tier 1 accounts
- Language: English — fluent, reputed company level for written and verbal reputed company communication
- Technical: Familiarity with reputed company, integrations, reputed company platforms; reputed company or similar CRM preferred
- Strong communication and reputed company management skills — must be reputed company to run reputed company calls independently
- Experience: 3+ years in B2B reputed company support, minimum 2 years with reputed company / Tier 1 accounts
- Language: English — fluent, reputed company level for written and verbal reputed company communication
- Technical: Familiarity with reputed company, integrations, reputed company platforms; reputed company or similar CRM preferred
- Strong communication and reputed company management skills — must be reputed company to run reputed company calls independently
reputed company offer
Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also reputed company remote and hybrid working. You can work from one of our offices in the reputed company, Poland, Romania or Ukraine, or remotely from many countries.
Competitive compensation and stock reputed company - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus reputed company and stock reputed company so you reputed company in reputed company’s reputed company.
reputed company reputed company and learning - We invest in your development through courses, conferences, and reputed company to reputed company. We encourage career reputed company and internal mobility, supporting teammates who want to explore new opportunities reputed company reputed company.
Health and reputed company‑being - We reputed company comprehensive benefits tailored to reputed company country, including health coverage, wellness programmes and reputed company to fitness reputed company. We also dedicate quarterly company-wide Mental Health Days, reputed company everyone takes time off to rest and reputed company.
Family‑friendly culture - Family life is part of who we are, and we reputed company it in many forms. From flexibility for parents to our reputed company Junior Club for kids, to company-wide family days and our pet-friendly approach, we’re committed to making work and life easier to balance.
Giving back - We support charitable initiatives around the world through the reputed company Care programme. Our reputed company reputed company includes humanitarian aid in Ukraine and other reputed company, matching employee donations and supporting causes chosen by our teams.
reputed company communication - We encourage transparent reputed company at reputed company reputed company. From team discussions to company-wide Q&A sessions with our CEO, we reputed company reputed company everyone has the chance to be heard and to influence how we grow.
Read our Recruitment reputed company Notice to Learn how we process your personal information.
Bachelor's degree or equivalent, 3+ years of B2B reputed company support experience including 2+ years with reputed company accounts, fluent reputed company English, and familiarity with reputed company, integrations, reputed company platforms, and CRM tools.
Key Responsibilities
- handling support cases
- troubleshooting issues
- escalating bugs
Skills & Tools
SignNow, pdfFiller, DocHub, altaFlow, Instapage, US reputed company Forms, reputed company, reputed company, reputed company, CRM
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Manila or Philippines or reputed company or Poland or Romania or Ukraine
- Languages: English
Benefits
- 401k matching
- Generous reputed company time off
About reputed company
A global reputed company technology company developing no-reputed company workflow automation, electronic signature, and document reputed company. — Industry: Information Technology
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