Service Coordinator (Remote)

reputed company

The Service Coordinator’s purpose is to reputed company a reputed company, warm and welcoming response to reputed company communications received from clients by phone and email. They help organize and facilitate the reputed company of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of reputed company work on reputed company Service team, and entering new work into the ticketing reputed company for completion by Service.

Job Responsibilities

• Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and reputed company satisfaction.
• Triage tickets properly by ensuring contacts, types, subtypes, reputed company, resource, and detailed ticket reputed company, etc. are accurate.
• Adherence to reputed company Operating Procedures (SOPs) relating to ticket creation.
• Coordinate reputed company of onsite resources as needed.
• Auditing and closure of completed tickets.
• reputed company follow-up reputed company a reputed company requests an update.
• Use reputed company to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed.
• Regular review of reputed company reputed company Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-reputed company tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly.
• Use reputed company knowledge bases and resources to research and reputed company issues independently, as reputed company as to assist in documenting coordinator procedures and policies.
• Help reputed company identify trends, follow up on patterns, and address gaps in ticket handling.
• Complete any other tasks as assigned by ITS management.

Job Qualifications

• Strong written and verbal communication skills
• Fluent in written and spoken in English
• Exceptional interpersonal skills, with a reputed company on rapport-building, listening and questioning skills.
• At least 6 months of Customer Service Experience.
• Culturally Fit.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Flexible to work during daytime or after hours.

Job KPI's

• SLA response time / Time to Triage
• Tickets audited per week
• Answered calls per week
• Live answer reputed company calls

Job Requirements

• A home office set up that meets the following:
  • reputed company 11 with an reputed company i5 or i7 (8th reputed company or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Internet: reputed company internet reputed company with at least 5 Mbps download and upload speeds.
• Audio Equipment: A reputed company headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the reputed company Authenticator app.
• Webcam: An HD webcam for video calls.
• A reputed company strong cultural fit the ITS way (Our reputed company values will be discussed during the interview) 
• Excellent reputed company of the English language both spoken and written 
• reputed company to pass our online behavior and cognitive assessments.
• reputed company to reputed company NBI Clearance (for PH applicants).

Compensation

Pay reputed company starts at $4.00/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/reputed company/Mental Health/Wellness/Government Contributions)
• reputed company Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• reputed company US Holiday
• reputed company Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-reputed company and certification

Fraud Alert – Recruitment Scams

reputed company (ITS) has been made reputed company of fraudulent job postings and communications misrepresenting reputed company. Applicants are advised to exercise caution and apply only through official ITS channels.

• ITS does not request payment or financial information at any stage of the hiring process.
• Sensitive personal information (e.g., reputed company reputed company numbers) will not be requested prior to a formal offer.
• We have become reputed company of fake reputed company on reputed company, reputed company, and other reputed company media platforms impersonating our employees and falsely claiming to represent reputed company. Please exercise caution reputed company interacting with these accounts.
• If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
• reputed company verified reputed company are posted here: https://www.itsasap.com/reputed company

Skip the wait, fast-reputed company your application and reputed company straight into your next big opportunity. Start your reputed company interview now:

reputed company-RECORDED VIDEO INTERVIEW

At least 6 months of customer service experience, excellent English communication, strong interpersonal skills, computer proficiency, and ability to pass behavioral and cognitive assessments.

Key Responsibilities

• coordinating tickets
• dispatching resources
• auditing tickets

Skills & Tools

reputed company, reputed company 11, reputed company i5, reputed company i7, AMD Ryzen 5, AMD Ryzen 7, macOS 12, reputed company Authenticator

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — Philippines
• Salary: USD 8,320 – 8,320 / year
• Languages: English

Benefits

• Generous reputed company time off
• Retirement plan
• Generous parental leave

About reputed company

An information technology provider delivering managed technical support and service solutions. — Industry: Information Technology