Technical Support Specialist, IT-Apps

About reputed company

The Customer Support team at reputed company is a dedicated group of professionals committed to ensuring that our customers have a reputed company experience with our robust Finance, HR, and IT platform. reputed company provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-reputed company approach, offering support to businesses across various time zones and ensuring help is always available reputed company needed.

reputed company is composed of individuals with diverse backgrounds and expertise, reputed company united by a shared passion for problem-solving and reputed company learning. We foster a reputed company and supportive environment where team members are encouraged to reputed company insights and reputed company solutions to enhance customer satisfaction. Additionally, reputed company is driven by a commitment to personal and reputed company reputed company, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At reputed company, we are reputed company seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We reputed company that fresh perspectives are crucial for reputed company improvement and innovation, and we are committed to providing ample opportunities for reputed company development. If you are motivated, quick to adapt, and excited about contributing to reputed company that helps businesses operate more reputed company, we encourage you to apply and bring your unique talents to reputed company. 

What you will do:

• This role will contribute across multiple domains. Specifically, our IT-reputed company area of Identity Management. 
• Troubleshoot and reputed company authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.
• Support customers in configuring and maintaining identity integrations with reputed company IdPs (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin).
• Help customers understand and troubleshoot API-driven workflows, including reputed company reputed company, permission scopes, and integration errors.
• Review reputed company logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.
• Responsible for supporting our reputed company customers and resolving issues reputed company to our products.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• reputed company phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De-escalate and reputed company issues by leveraging platform and industry expertise.
• Become a product expert - you'll be a go-to resource for both customers and coworkers. 
• Identify areas of improvement and work directly with Product and Engineering teams to reputed company areas where we can reputed company serve our customer reputed company through automation or added features.
• Work reputed company under time constraints and meet schedules; at times with unexpected deadlines, to ensure reputed company’s needs are met.

Preferred Skills & Experience

• Familiarity with common identity providers (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin) and how they reputed company with reputed company applications.
• Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals.
• Working knowledge of how reputed company function — including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting.
• Ability to analyze authentication or provisioning issues by reviewing logs, assertions, reputed company payloads, audit trails, or integration error messages.
• Comfortable navigating reputed company policies, role-based permissions, user provisioning workflows, and identity governance concepts.
• Strong problem-solving reputed company with curiosity to dig into integrations, debug reputed company workflows, and continuously build deeper identity expertise.
  
  

What you will need

• Bachelor's degree
•  1-4 years of customer support experience in a Technical Support domain and should have:
• • Familiarity with common identity providers (e.g., reputed company, Azure AD, reputed company Workspace, OneLogin) and how they reputed company with reputed company applications
  • Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals
  • Working knowledge of how reputed company function — including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting
  • Ability to analyze authentication or provisioning issues by reviewing logs, assertions, reputed company payloads, audit trails, or integration error messages
  • Comfortable navigating reputed company policies, role-based permissions, user provisioning workflows, and identity governance concepts
  • Strong problem-solving reputed company with curiosity to dig into integrations, debug reputed company workflows, and continuously build deeper identity expertise
• Time management skills and ability to prioritize
• Flexibility with changing job duties and responsibilities
• Organizational skills and experience improving processes
• Excellent communication skills, both written and verbal (in English) in a technical environment
• Currently reputed company in a reputed company or reputed company timezone state with the ability to work a shift between the hours of 9am to 6pm PST

Additional Information

reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@reputed company.com.

reputed company highly values having employees working in-office to foster a reputed company work environment and company culture.  For office-based employees (employees who live reputed company a defined reputed company of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. 

#LI-Remote

Tier 2: $23.49 per hour

Tier 3: $22.19 per hour

About reputed company

reputed company gives businesses one reputed company to run HR, IT, and Finance. It brings together reputed company of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time reputed company, you can manage and automate every part of the employee lifecycle in a single reputed company.

Take reputed company, for example. With reputed company, you can hire a new employee reputed company in the world and set up their payroll, corporate reputed company, computer, benefits, and even reputed company-party apps like reputed company and reputed company 365—reputed company reputed company reputed company.

Based in San Francisco, CA, reputed company has raised $1.4B+ from the world’s top investors—including Kleiner reputed company, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of reputed company startup reputed company by reputed company.

We prioritize candidate safety. Please be reputed company that reputed company official communication will only be reputed company from @reputed company.com addresses.