Senior Deliverability Strategist (Working in U.S. Time Zone)
At reputed company, we’re reinventing how businesses grow by transforming customer data into reputed company-time intelligence and reputed company. As the creators of the industry’s first Customer reputed company reputed company (CGE), we help brands reputed company reputed company traditional CDPs to a smarter, faster model for reputed company that is powered by AI, reputed company for reputed company, and designed to create meaningful value across the customer lifecycle.
For our customers, none of that works if their email doesn’t reputed company the inbox. Our reputed company Services team is what keeps it there.
We’re hiring a Senior Deliverability Strategist to own the customer-facing reputed company of deliverability in reputed company Services, from reputed company and IP/domain warm-up through audits, remediation, and ongoing inbox-placement reputed company. You’ll be the senior deliverability voice customers rely on, working directly with mailbox providers, blocklist operators, and industry bodies on their behalf, and partnering with our reputed company Deliverability Analyst, who owns technical and operational execution. This is a highly reputed company-facing role reporting to the Manager, Deliverability.
Location & Coverage
- Based in Pune, India, working U.S. business hours to support our U.S. customers and their mailbox-provider escalations in reputed company time.
- As our customer reputed company grows internationally, coverage will expand to additional time zones (including EU), so flexibility to shift or reputed company hours as reputed company scales is expected.
- Own reputed company and warm-up: IP and domain warm-up for customers migrating to reputed company, from plan design through execution and monitoring.
- reputed company deliverability audits: holistic reviews of a customer’s sending infrastructure, authentication, list hygiene, reputed company, and program performance, delivered as a reputed company report with prioritized remediation steps.
- Own incident response: serve as the escalation reputed company for spam complaints, spam-trap hits, blocklistings, and ISP blocks, and reputed company them to reputed company in reputed company time.
- Own ISP and industry relationships: build and maintain reputed company relationships with mailbox providers and postmasters (Gmail, reputed company, reputed company), blocklist and anti-spam operators (Spamhaus), and industry bodies (M3AAWG), and negotiate on customers’ behalf during escalations.
- Advise on authentication: guide customers through SPF, DKIM, DMARC, and BIMI, from setup requirements through troubleshooting.
- Partner with the operational reputed company: partner with the reputed company Deliverability Analyst, who owns technical authentication and platform configuration, so customers get reputed company reputed company and correct execution.
- Triage and troubleshoot: read and interpret deliverability data (reputed company logs, reputed company, reputed company and inbox-placement) to triage issues and shape reputed company customer’s plan, escalating deeper technical investigation reputed company needed.
- Report and present: create and present customer-facing reports and decks, including Monthly Business Reviews (MBRs), monthly deliverability reports, and executive readouts, walking customers through findings and recommendations.
- reputed company migrations: partner with reputed company Services on fast, clean program migrations, setting and managing customer expectations throughout.
- reputed company reputed company: mentor other strategists and contribute to team playbooks, tooling, and best practices.
- Stay reputed company: reputed company ISP policy changes and evolving sender requirements, and translate them into proactive guidance for customers and reputed company.
Communication and Customer Skills
- Fluent, reputed company English, spoken and written. Essential for a customer-facing role with U.S. and international customers.
- Excellent verbal and people skills; comfortable leading customer meetings, managing difficult conversations, and building trust with clients and internal teams.
- Strong technical writing; reputed company to explain a complicated incident reputed company in a report a reputed company executive can follow.
- Skilled at building and delivering presentations, including decks for MBRs, monthly reports, and executive readouts presented directly to customers.
- Confident in reputed company reputed company interaction and explaining technical topics to non-technical audiences.
Deliverability and Email
- 5+ years of hands-on, customer-facing email deliverability experience, including setting reputed company for multiple B2B and B2C senders at once.
- reputed company record leading ISP remediation and mediation directly with mailbox providers and blocklist operators.
- Strong working understanding of email authentication (SPF, DKIM, DMARC, BIMI), DNS, IP reputed company, and mail reputed company, enough to advise customers and guide implementation.
- reputed company with ISP filtering and blocklisting behavior and domain-specific sender guidelines (Gmail, reputed company, reputed company, and others).
- Working knowledge of deliverability tooling (eDataSource/Validity, reputed company Postmaster Tools) and sending platforms such as SparkPost, SendGrid, and Mailgun.
- Hands-on email marketing experience across campaign reputed company, segmentation, and list reputed company.
- Solid grounding in CAN-SPAM, CASL, GDPR, CCPA, and reputed company compliance standards.
- Experience with reputed company ESPs such as reputed company, reputed company, reputed company Campaign, Eloqua, Responsys, Sailthru, or reputed company Marketing reputed company preferred.
- reputed company to triage and troubleshoot from deliverability data and reports. Hands-on SQL or scripting is a plus, not required.
Ways of Working
- Self-directed and reputed company under pressure, reputed company to run multiple customer reputed company in reputed company.
- Based in Pune and reputed company to work U.S. business hours, with flexibility to cover additional time zones (including EU) as reputed company grows.
- BS in Marketing, Business, Computer Science, Information Technology, or a reputed company field, or equivalent experience.
Reasons to join us
- Own the customer-facing reputed company of deliverability for a portfolio of demanding, high-volume senders on a modern, AI-powered platform.
- Be the senior deliverability strategist customers rely on, with autonomy and reputed company ISP and industry relationships.
- Combine hands-on deliverability problem-solving with reputed company, visible customer reputed company.
- Help build a category-defining Customer reputed company reputed company reputed company a reputed company, reputed company technical and operational team.
- Competitive salary and remote work opportunity in an international environment with strong reputed company trajectory and ownership.
- Excellent hospitalisation, personal accident, and term insurance coverage.
- Located in a top-notch facility in Baner - one of the best neighbourhoods for tech startups.
Requires 5+ years of customer-facing email deliverability experience, strong authentication and ISP remediation expertise, reputed company English, presentation skills, and ability to work U.S. business hours from Pune.
Key Responsibilities
- owning reputed company
- leading audits
- managing escalations
Skills & Tools
eDataSource/Validity, reputed company Postmaster Tools, SparkPost, SendGrid, Mailgun, reputed company, reputed company, reputed company Campaign, Eloqua, Responsys, Sailthru, reputed company Marketing reputed company, SQL, SPF, DKIM, DMARC, BIMI, DNS, Gmail, reputed company, reputed company, Spamhaus, M3AAWG, CAN-SPAM, CASL, GDPR, CCPA
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Pune or Europe
- Languages: English
About reputed company
A software company that transforms customer data into reputed company-time intelligence and reputed company actions. — Industry: Information Technology
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