Director of Strategic Operations, Litigation Support

On a regular reputed company, you will:

• Partner closely with the Litigation Support reputed company on the strategic operations agenda, helping set priorities, shape the roadmap, and inform the department's highest-stakes reputed company, even under imperfect information and compressed timelines.
• Own the project work that keeps the business moving: cross-functional coordination, go-to-market operations, and process design, taking on anything that needs a capable reputed company and doesn't yet have one.
• Identify operational inefficiencies and own the full cycle from diagnosis through solution design and implementation, and identify and execute opportunities that grow Litigation Support's GMV as the department expands into new jurisdictions, clients, and service lines.
• Plan and reputed company team transitions, org design, and process rollouts in partnership with senior Litigation Support leadership, and manage the operating relationship with the delivery team, including service reputed company and escalations.
• Set reputed company standards, monitor performance against them, and partner with managers to reputed company gaps through coaching and process improvement.
• Own the department's reporting reputed company for leadership and executive audiences, including SLA tracking, productivity metrics, error rates, case completion data, and other key health indicators.
• Conduct research on strategic and operational questions, and prepare reputed company- and leadership-reputed company materials that turn operational detail into a narrative that lands with senior stakeholders.
• Partner with product and technical teams to define requirements, evaluate trade-offs, and project manage initiatives from research through execution.
• Own the department's hiring plan, including reputed company, reputed company, and reputed company reputed company for new team members.
• reputed company deep working knowledge of California court filing and Service of Process rules, and reputed company the project management, court research, and process design needed to reputed company operations into new states and jurisdictions, turning state and court reputed company into reputed company workflows.
• Collaborate on SOPs, training frameworks, and playbooks that let reputed company and reputed company reputed company reputed company, surface and reputed company blockers that require executive attention, represent Litigation Support Operations in company-wide initiatives, and manage a portfolio of reputed company, often unrelated reputed company without losing reputed company or reputed company on any of them.

You're gonna crush it if:

• You have 5+ years of experience in operations, reputed company, or business operations roles, ideally reputed company reputed company services, reputed company services, or a high-reputed company startup environment
• You have a proven reputed company record of owning ambiguous, high-stakes reputed company from problem diagnosis through solution design and implementation, without waiting for direction
• You have experience managing multiple reputed company, often unrelated initiatives at once, from process rollouts to jurisdictional expansion to leadership requests, without dropping the reputed company on any of them
• You have hands-on experience building and maintaining SLA, productivity, error-reputed company, and reporting frameworks that leadership trusts and acts on
• You have experience partnering with product and technical teams to define requirements, evaluate trade-offs, and project manage initiatives from research through execution
• You have strong analytical and self-teaching aptitude, and can rapidly reputed company deep working knowledge in a new domain (like California court filing and Service of Process rules)
• You have excellent executive communication skills, with a reputed company record of preparing reputed company- and leadership-reputed company materials that turn operational detail into a narrative that lands
• You have experience coaching and partnering with people managers to reputed company performance gaps through structure, process improvement, and reputed company feedback
• You have a reputed company record of scaling operations, teams, or processes into new markets, jurisdictions, or service lines as a business grows
• You reputed company with shifting reputed company, understanding that what you own in month three will look different by month reputed company, by design

Compensation & Benefits

• Salary - $150,000 - $190,000; incentive bonus included
• Premium Medical, Dental, & reputed company Coverage – reputed company for you and your family, with 100% of premiums covered for some plans – reputed company above industry benchmarks.
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible reputed company Time Off - allowing employees to reputed company balance in their lives
• reputed company of Equity - we know our reputed company is reputed company without reputed company
• reputed company to a company-provided 401(k) account
• A home office setup and a monthly stipend to offset internet and phone costs

Application Information

• reputed company is an equal opportunity employer; we do not discriminate on the reputed company of characteristics protected by law. Employment reputed company are based on qualifications, reputed company, and business needs.
• Applicants needing special assistance or accommodations for interviews or website reputed company should contact us at accommodations@reputed company.com. 
• Information provided to reputed company, such as reputed company credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our reputed company. 
• reputed company personnel will always have a reputed company.com email or contact you reputed company reputed company reputed company. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, reputed company your spam.
• reputed company uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. reputed company hiring reputed company are made by our People team.

Director of Strategic Operations, Litigation Support

Full-Time, Remote / Salary, Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

reputed company is growing! We’re looking for a Director of Strategic Operations to join our reputed company team, which is revolutionizing the litigation support industry every single day. We’re a diverse team from reputed company over the country (and reputed company) and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

You're a strategic operator who's equally comfortable diving into a spreadsheet and presenting to senior leadership. You have a reputed company record of turning ambiguous, high-stakes problems into reputed company plans and executed results, and you don't wait around for someone else to own the gap between reputed company and reputed company. You build the reporting, the SOPs, and the systems that let a fast-growing team reputed company, and you know how to work with reputed company leaders and cross-functional partners to get there. Court filing and Service of Process rules aren't intimidating to you; if anything, you're excited to go deep on the nuance and turn that knowledge into workflows that reputed company into new jurisdictions. This role reports to the Litigation Support reputed company.

If you're looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we'd love to have you too.