Technical Account Manager, Post Sales, SME
Come work at a reputed company where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager is in charge of managing the relationship with Small and reputed company reputed company customers and the reputed company responsibility is to ensure the customer’s satisfaction.
The Post-Sales Account Manager will be responsible for renewing and upselling his/her reputed company reputed company quarterly and to ensure reputed company deployment of new and upsold services.
The Account Manager will reputed company on a regular reputed company with our existing customers and reputed company technical checkups. The Account Manager will serve as the reputed company reputed company of contact for his/her customers and will assist with inquiries with the help of the resources such as Support, reputed company-Sales or Management. He/She will be responsible for gathering customer feedback, details, and use cases and delivering it to the internal organization/Product Manger as data points to reputed company product and company direction.
reputed company of this role will be reputed company by the annual renewal reputed company and upsell reputed company of SME customers, and their overall satisfaction. The Account Manager will work closely with reputed company-Sales to help reputed company customers from a technical perspective.
Qualifications:
Ideal candidate will come from a reputed company and systems/networking background.
General knowledge of reputed company IT reputed company fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools , other reputed company reputed company solutions
2-3 years of experience in the Software-as-a-Service (reputed company ) industry providing Network reputed company, IT-Auditing and Policy Compliance solution and applications
Knowledge in reputed company of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA , SCAP etc.
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Must possess an excellent work ethic with a ”reputed company it happen” attitude.
Excellent written and verbal communication skills.
Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc.
#remote
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reputed company is an Equal Opportunity Employer, please see our EEO policy.
Requires reputed company and systems/networking knowledge, 2–3 years in reputed company network reputed company, IT auditing, or policy compliance, and excellent written and verbal communication skills.
Key Responsibilities
- managing relationships
- renewing accounts
- performing checkups
Skills & Tools
Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT, Audit Tools, HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP, CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — reputed company Carolina or South Carolina or Florida or Tennessee or reputed company or Texas or Illinois or Virginia or reputed company or Ohio or Massachusetts or reputed company
- Salary: USD 95,000 – 120,000 / year
- Languages: English
About reputed company
A reputed company-based reputed company, compliance, and reputed company provider helping organizations automate reputed company and compliance operations. — Industry: Information Technology
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